S&S Hotels and Suites – Described as an urban oasis, this luxury boutique hotel nestled in the heart of Victoria Island, the business capital of Lagos, offers unique style, spacious guestrooms and suites and especially gracious services that make it an ideal getaway spot for business and leisure travelers alike.

S&S Hotels and Suites is recruiting to fill the position below:

Job Title:Customers Call Agent
Location: Lagos

Job Description
Handle customer complaints or enquirers via telephone, emails or text messages.
Exhibiting competent product Knowledge.Promote good listening skills.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.
Provide customers with needed information and support make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Consistently ensure call(outbound/inbound) quality contributes to team effort by accomplishing related results as needed.

Qualifications
Educational – Minimum of B.Sc, HND or its equivalent in any field.
PC/personal productivity tools – Words for windows, Excel, PowerPoint ,Mailing
Excellent Telephone Etiquette
Communication – Local Language and English


Application Deadline30th December, 2016.

Apply here

Ongoing