Hi, i recently purchased a Tecno Camon c9 as a temporary phone while waiting to buy another smartphone, however had a lot of doubts at first. After purchasing the phone i was surprised at how good it was for such a price (1 350 000 gnf), yet the Tecno store i bought it from told me i should wait for it to reach 15% before charging it and i was okay with it and followed the instructions. However at 22% it did an auto restart and out of a sudden the phone went from 22% to 17%. I am kind of worried and have now left the phone charging and intend to install the system update. I leave the country in two days and there won't be any Tecno support centers where i am going, should i take it to the store to get it checked before i leave or is this an ordinary issue?

Hassanygh:
Hi, i recently purchased a Tecno Camon c9 as a temporary phone while waiting to buy another smartphone, however had a lot of doubts at first. After purchasing the phone i was surprised at how good it was for such a price (1 350 000 gnf), yet the Tecno store i bought it from told me i should wait for it to reach 15% before charging it and i was okay with it and followed the instructions. However at 22% it did an auto restart and out of a sudden the phone went from 22% to 17%. I am kind of worried and have now left the phone charging and intend to install the system update. I leave the country in two days and there won't be any Tecno support centers where i am going, should i take it to the store to get it checked before i leave or is this an ordinary issue?

sell it quick quick to me before you go

OP kindly return the phone lest you fall victim..
Since there is still warranty..
*my advise*

Peraps you should take it to carlcare. It should be a minor issue

Hassanygh:
Hi, i recently purchased a Tecno Camon c9 as a temporary phone while waiting to buy another smartphone, however had a lot of doubts at first. After purchasing the phone i was surprised at how good it was for such a price (1 350 000 gnf), yet the Tecno store i bought it from told me i should wait for it to reach 15% before charging it and i was okay with it and followed the instructions. However at 22% it did an auto restart and out of a sudden the phone went from 22% to 17%. I am kind of worried and have now left the phone charging and intend to install the system update. I leave the country in two days and there won't be any Tecno support centers where i am going, should i take it to the store to get it checked before i leave or is this an ordinary issue?

Sounds like it happened just one time and not a repeated occurrence. If there's a system update available, go ahead and update and see how it performs before taking it to service center.

Hassanygh:
Hi, i recently purchased a Tecno Camon c9 as a temporary phone while waiting to buy another smartphone, however had a lot of doubts at first. After purchasing the phone i was surprised at how good it was for such a price (1 350 000 gnf), yet the Tecno store i bought it from told me i should wait for it to reach 15% before charging it and i was okay with it and followed the instructions. However at 22% it did an auto restart and out of a sudden the phone went from 22% to 17%. I am kind of worried and have now left the phone charging and intend to install the system update. I leave the country in two days and there won't be any Tecno support centers where i am going, should i take it to the store to get it checked before i leave or is this an ordinary issue?

Hello @Hassanygh Where you able to resolve this issue? If not, visit the Carlcare Service Centre for assistance. You can Book a reservation using the Carlcare App on your device [and give the information required], our contact number(s) and addresses are also in the App; or simply let us know your location so that we can forward one to you. Thank you!