Job Title: SME - MSIP Operation Assurance at Ericsson
Qualification: BA/BSc/HND
Experience: 5 - 10 years
Location: Lagos
Job Field: ICT /Computer

Job Summary:
This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill. This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks:
Daily Customer Complaints.
H/W maintenance Preventive maintenance.
End to end issue handling and coordination with GSC.
System Administration.
Customer Handling.

Technical Competences:
ECW/EWP Experience.
Unix/Linux Knowledge.
Java/shell scripting.
Knowledge of Oracle/PL/SQL.
F5/VMware/VSphere.
Ericsson Charging System Knowledge.
Working knowledge of different H/W components link HP Servers/EMC/F5 etc.

Position Qualifications Core Competences:
Knowledge of Managed Service Telecom Operations Practice
Presentation & Communication Skills
Knowledge sharing
Problem Solving and strategic thinking
Ericsson Knowledge
Language Skills
Delivering Results & Meeting Customer Expectations
Analyzing
Working with People
Creating & Innovating
Applying Expertise and Technology

Minimum Qualifications & Experience Requirements:
Minimum 5 to 10 years of IT/Telecom experience.
B.Tech/B.E/MCA.

Preferred Qualifications & Experience Requirements:
Problem solving and trouble shooting skills
Good communication skills
Cost Awareness
Social skills and awareness