TTC Mobile Limited is recruiting to fill the position below :

POSITION : Front Desk/Telemarketer

Your main responsibility shall be to:

Take telephone and email enquiries on behalf of the company
Generate sale lead from enquiries and convert same tsales
Liaise and build relationships with prospects, with a view to converting them to customers
Manage the affairs of the front office, direct incoming calls and persons to appropriate department
Liaison with clients on updates of progress on Service Requests and Incidents reports ensuring they are kept up tdate.
Dissemination of information regarding service delivery, date of commencement of classes, monies due for payment, etc.

Specifications

Academic and Professional: A University degree in any discipline.
1 - 2 years experience in IT service provisioning with emphasis on customer liaison.
Experience: Customer Relations, Technical, Human Relations (Any other Human Related) in IT, Telecoms or Training company

Competencies:

Customer Relationship Management techniques.
Service Level Management.
Business Communication Skills.
Knowledge of I.T & Telecom Industry.
Use of computer and related applications
Excellent telephony skills with the ability tlisten, question and explain.
Basic Telecommunication concepts, principles and systems.
Best Practices in Customer Care/Customer Relationship Management.


How To Apply
Candidates should send their CV's to:info@ttcmobileworld.com