Vacancy exists in a popular ISP in Lekki Phase 1, Lagos, Nigeria.

Position: Customer Service Representative
Job brief
We are looking for an experienced and well-organized Customer Service Representative to provide the necessary support to the field sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Requirements
 Great educational background, preferably in the fields of computer science or engineering for technical project managers
 Proven working experience as a project administrator in the information technology sector
 Solid technical background, with understanding or hands-on experience in software development and web technologies
 Excellent internal communication skills
 Solid organizational skills including attention to detail and multi-tasking skills
 Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus;
 Proficiency in English
 Well-organized and responsible with an aptitude in problem-solving
 Excellent verbal and written communication skills
 A team player with high level of dedication
 BSc/BA in business administration or relevant field; certification in sales or marketing will be an asset

Responsibilities
 Coordinate sales team by managing schedules, filing important documents and communicating relevant information
 Ensure the adequacy of sales-related equipment or material
 Respond to complaints from customers and give after-sales support when requested
 Store and sort financial and non-financial data in electronic form and present reports
 Handle the processing of all orders with accuracy and timeliness
 Inform clients of unforeseen delays or problems
 Monitor the team’s progress, identify shortcomings and propose improvements

All CVs should be sent to: recruit@cobranet.org within 2weeks from the date of this advert. Only qualified and shortlisted candidates would be contacted.