It is as a last resort that I have decided to go public on this matter. Arik air used to be my first choice of air travel within Nigeria since 2008.

Late last year, December 15th and 16th 2016, I made online booking and subsequent payments for some colleagues travelling from Kano to Lagos and back 31st Dec and 7th January 2017 respectively. Tickets issued them were 7252108997765, 7252108996999 and 7252108996998 respectively. Flights tickets were N58,615 and N112, 636 which totals as N171,251.00.

The airline just within 5 hours of the scheduled take-off sent an sms and subsequently an email cancelling the flight. I tried to contact them immediately for a remedy, which they had none to offer. My colleagues then suddenly had to travel to Lagos from Kano by road! Leaving me with the instructions to follow through with the Airline. The airline has not made any progress beyond asking me to forward the itinerary informations which I obliged them with since the first week of the New Year. Several phone calls later and after paying a visit to their Kano Airport office, I was told that since it was an on-line payment, they were not obliged to do it from their Kano end.

My grouse with the airline is that they have neither deemed it fit to keep me in the know of the status of my refund claim made since Dec 31 2016 and they have not as much as offset their indebtedness to me. I plan to take them up in the court of public opinion and with the Consumer Protection Council as well as seek legal redress following which I will ask for compensations and interest for my money held since December 2017. I have copies of all the email exchanges with the Airline. I hope Arik Air will do the needful and save itself from the embarrassment of bad publicity.

08060382775
Kano

Helpful comments are welcome.
Moderators please give this the needed prominence it deserves.