The level 1 Software Support Engineer is the entry point for customers. It is expected from him/her to provide customer service and technical support based on internal procedures and quality metrics. He/She is responsible for handling, classification, tracking and resolving client’s requests (tickets) sent via email or ticketing system and for the right end-to-end management of the ticket assigned to him/her.

Skills and competencies

• Customer orientated, motivated to take charge of both customer engagement and
problem resolution.
• High customer service skills- attitude on telephone, verbal and written skills.
• Good written and oral knowledge of English and/or another language, depending on
the profile
• Good knowledge of various hardware, software and Microsoft® operating systems
• High Technical Skills/Knowledge (Databases, Diverse Operating Systems, Programming,
Networking, etc.)
• Analytical and Troubleshooting skills
• Self-management and self-control
• Team player

Education and Experience
• PC experience – comfortable working with Windows operating systems and Microsoft
Office Suite
• Technical experience is an advantage
• Previous customer service experience is desirable


Qualified and Interested? Send your CV to vacancies@tusenconsulting.com

Only shortlisted candidates will be contacted