Need information about ntel product and services? we are here to support you. All fault resolution and escalation can be routed to us via our customer care on 0700-ntel-live. Now keep the questions coming and I will respond to you promptly. The official position of ntel products can change at anytime but will be communicated via this medium as necessary

I don't know who gave you guys that idea of 65kb after 3GIG. Increase it to 300kb before you loose most of your customers. As for me i wont subscribe again going back to spectranet or glo 4G LTE

Singapore1 numba1 activist for ntel

ntelassist:
Need information about ntel product and services? we are here to support you. All fault resolution and escalation can be routed to us via our customer care on 0700-ntel-live. Now keep the questions coming and I will respond to you promptly. The official position of ntel products can change at anytime but will be communicated via this medium as necessary

I'd like to return your SIM pls

kingsilly:
Singapore1 numba1 activist for ntel

You a lost cause my friend

??

GogetterMD:

I'd like to return your SIM pls

GogetterMD:

I'd like to return your SIM pls

LMAO

The speed is not 65kb after FUP.. but you need to know that several factors affect your speed including your destination and source locations/capacity to push or pull data.

ProfDavid:
I don't know who gave you guys that idea of 65kb after 3GIG. Increase it to 300kb before you loose most of your customers. As for me i wont subscribe again going back to spectranet or glo 4G LTE

ntelassist:
The speed is not 65kb after FUP.. but you need to know that several factors affect your speed including your destination and source locations/capacity to push or pull data.

This is not true, there have been loads of people complaining about 65KB/s after FUP, you can't tell me they all have the same destination and source location blah blah blah

I don't know about the location of others but i am in Abuja Gwarinpa to be precise i get over 1mb when i start browsing and after using little above 3gig all i get is max 65kb i get as low as 15kb, and you cant tell me its not true because this is my device and my subscription not yours. Also my question is directed to ntelassist not you.

malikalhaj:

This is not true, there have been loads of people complaining about 65KB/s after FUP, you can't tell me they all have the same destination and source location blah blah blah

the way you people dey download sef go DEY fear NTEL

Will the unused 3gb per day be accumulated?

For example. My Office NTEL line has been switched off since Friday, but when I get to office tomorrow , usually between 9am - 10am the speed throttling starts, meaning i have used up 3gb between 9am- 10am.

What happens to all the unused 3gb when my router is switched off.

I suggest you just give us the standard date package and let us decide how to use it.



And why is my data plan Smartphone plan, when I bought a router worth 45k + 20k(sub) from your store.

Your data resource is not accumulated. Hence once you buy an unlimited plan, its better to use it as the resources are not conserved for you. But are for metred plans.

There are other plans that do not have FUP applied and are equally high data. You can subscribe to such plans as ntel XL data for 25k and get 80GB. Believe me. The speed is not throttled.

OBAGADAFFI:
Will the unused 3gb per day be accumulated?

For example. My Office NTEL line has been switched off since Friday, but when I get to office tomorrow , usually between 9am - 10am the speed throttling starts, meaning i have used up 3gb between 9am- 10am.

What happens to all the unused 3gb when my router is switched off.

I suggest you just give us the standard date package and let us decide how to use it.



And why is my data plan Smartphone plan, when I bought a router worth 45k + 20k(sub) from your store.

ntelassist:
Your data resource is not accumulated. Hence once you buy an unlimited plan, its better to use it as the resources are not conserved for you. But are for metred plans.

There are other plans that do not have FUP applied and are equally high data. You can subscribe to such plans as ntel XL data for 25k and get 80GB. Believe me. The speed is not throttled.

Ok thanks.

But you didn't answer my question on,
why is my data plan is Smartphone promo plan, when I bought a router worth 45k + 20k(sub) from your store.i was expecting a standard data plan not Smartphone.

All our data plans are real data plans. The smartphone data plan is a standard data plan. No need to worry about that sir. We may consider a nomenclature change...

OBAGADAFFI:


Ok thanks.

But you didn't answer my question on,
why is my data plan is Smartphone promo plan, when I bought a router worth 45k + 20k(sub) from your store.i was expecting a standard data plan not Smartphone.

ntelassist:
The speed is not 65kb after FUP.. but you need to know that several factors affect your speed including your destination and source locations/capacity to push or pull data.

Unfortunately for we real world consumers of ntel products, you're either in self-denial, or uninformed, or just being mischievous. More troubling, however, appears to be that you haven't bothered to at least read through the last 20 pages, say, of Stanley08's ntel thread in which thread you first introduced yourself.

On that thread, you'd see the tales of woe that consumers of ntel's products have had to grind through in the past couple of months! It will also reveal to you that the 64KB throttling issue is real — and kicking.

I humbly advice you to please sit up on this assignment, if you have the genuine goal of making a success of this thread for ntel and consumers of its products.

As for me and my household in the meantime, we've had it up to "here" with the unreliability of ntel's services — the least of which are very frequent "No Service" returns. Therefore, I shall not be renewing our subscriptions to ntel services once the current ones start running out in a few days.

Good luck!

........
P34c3
.....
...

Is Ntel Available In Benin?

Not at the moment. We are currently in lagos abuja and PHC... in our next rollout, Benin will defintely a part

JandyJ:
Is Ntel Available In Benin?

Hi P34c3. Our commitment is to give you d very best of service. While that is ongoing we also take feedback from threads like this and people like you. Trust me the issue of the 64kbps is being looked into as we speak. And if its found to be a real.problem.. we will address.
Trust me. All concerns raised here have been looked into..

duwdu:


Unfortunately for we real world consumers of ntel products, you're either in self-denial, or uninformed, or just being mischievous. More troubling, however, appears to be that you haven't bothered to at least read through the last 20 pages, say, of Stanley08's ntel thread in which thread you first introduced yourself.

On that thread, you'd see the tales of woe that consumers of ntel's products have had to grind through in the past couple of months! It will also reveal to you that the 64KB throttling issue is real — and kicking.

I humbly advice you to please sit up on this assignment, if you have the genuine goal of making a success of this thread for ntel and consumers of its products.

As for me and my household in the meantime, we've had it up to "here" with the unreliability of ntel's services — the least of which are very frequent "No Service" returns. Therefore, I shall not be renewing our subscriptions to ntel services once the current ones start running out in a few days.

Good luck!

........
P34c3
.....
...

ProfDavid:
I don't know about the location of others but i am in Abuja Gwarinpa to be precise i get over 1mb when i start browsing and after using little above 3gig all i get is max 65kb i get as low as 15kb, and you cant tell me its not true because this is my device and my subscription not yours. Also my question is directed to ntelassist not you.

Prof did i reply u? i quoted ntelassist not u, plus we are saying the same thing

@p34c3, can you send me your location? so as to look into it. if you can get your coordinates, that will be even better.

ntelassist:
Hi P34c3. Our commitment is to give you d very best of service. While that is ongoing we also take feedback from threads like this and people like you. Trust me the issue of the 64kbps is being looked into as we speak. And if its found to be a real.problem.. we will address.
Trust me. All concerns raised here have been looked into..

@ProfDaVID, can u send me your location as well?

malikalhaj:

Prof did i reply u? i quoted ntelassist not u, plus we are saying the same thing

ProfDavid:
I don't know who gave you guys that idea of 65kb after 3GIG. Increase it to 300kb before you loose most of your customers. As for me i wont subscribe again going back to spectranet or glo 4G LTE

I subscribed for the 2 days Smartphone Unlimited plan just to check whether the download speed has increased. I get 40kb downloading with Utorrent. And IDM download speed is like 124kb, so so frustrating. i didn't even do anything much, On 30th i was told when i called Ntel C.C that my 2days has expired on 29th April. whereas on mc.ntel.com.ng it shows subscribed date 2017-04-28 expired date 2017-04-30.

my Ntel sim is on hibernation mood for now. Till further notice

honsule:


I subscribed for the 2 days Smartphone Unlimited plan just to check whether the download speed has increased. I get 40kb downloading with Utorrent. And IDM download speed is like 124kb, so so frustrating. i didn't even do anything much, On 30th i was told when i called Ntel C.C that my 2days has expired on 29th April. whereas on mc.ntel.com.ng it shows subscribed date 2017-04-28 expired date 2017-04-30.

my Ntel sim is on hibernation mood for now. Till further notice

I don't know how they do their fate calculation
It happens to me too..

ProfDavid:
I don't know about the location of others but i am in Abuja Gwarinpa to be precise i get over 1mb when i start browsing and after using little above 3gig all i get is max 65kb i get as low as 15kb, and you cant tell me its not true because this is my device and my subscription not yours. Also my question is directed to ntelassist not you.

mine at times is lower than 15kb

The only time i noticed i get up to 1mb is around 3AM mid night. can u imagine?

honsule:


I subscribed for the 2 days Smartphone Unlimited plan just to check whether the download speed has increased. I get 40kb downloading with Utorrent. And IDM download speed is like 124kb, so so frustrating. i didn't even do anything much, On 30th i was told when i called Ntel C.C that my 2days has expired on 29th April. whereas on mc.ntel.com.ng it shows subscribed date 2017-04-28 expired date 2017-04-30.

my Ntel sim is on hibernation mood for now. Till further notice

same thing happened to me... I jejely beg Glo for forgiveness.. And went back to Glo

What is wrong with your night plan. At 10pm it begins to browse but stops after a few mins. It continues this behavior till around 12am before it gets stable.

This Topic was meant to be on PHONE SECTION. Who moved it to Science/Tech?

ntel needs to urgently make their XL unlimited plan monthly
i have said same to customer care
i understand that somehow, Ntel pushed their unlimited smartphone data plan as the plan to be on
whether this was intentionally misleading customers or was deliberate is water under the bridge (for my phones, 1.5b per week is ok for general use)

i have made my peace with the unsuitability of the unlimited smartphone plan for my level of use - however there is no monthly unlimited plan for heavy users

i cannot pay 60k for 3 months as a regular user. i made the same complaint to customer care

i am actually about to switch to spectranets gold plan for the same reason. i cannot pay for 3 months straight

please fix your tiers /plans urgently.

Prof, can you share a landmark near your house in Abuja. easy for me to track that way.

malikalhaj:

Prof did i reply u? i quoted ntelassist not u, plus we are saying the same thing

ntelassist:
Prof, can you share a landmark near your house in Abuja. easy for me to track that way.

ntel needs to urgently make their XL unlimited plan monthly
i have said same to customer care
i understand that somehow, Ntel pushed their unlimited smartphone data plan as the plan to be on
whether this was intentionally misleading customers or was deliberate is water under the bridge (for my phones, 1.5b per week is ok for general use)

i have made my peace with the unsuitability of the unlimited smartphone plan for my level of use - however there is no monthly unlimited plan for heavy users

i cannot pay 60k for 3 months as a regular user. i made the same complaint to customer care

i am actually about to switch to spectranets gold plan for the same reason. i cannot pay for 3 months straight

please fix your tiers /plans urgently.

How much would you be willing to pay for your use per month. From what i see, you do belong to category of heavy user meaning you consume about 300GB monthly. Not on yiur smartphone of course. Question is how much you go like pay for that.

oyb:


ntel needs to urgently make their XL unlimited plan monthly
i have said same to customer care
i understand that somehow, Ntel pushed their unlimited smartphone data plan as the plan to be on
whether this was intentionally misleading customers or was deliberate is water under the bridge (for my phones, 1.5b per week is ok for general use)

i have made my peace with the unsuitability of the unlimited smartphone plan for my level of use - however there is no monthly unlimited plan for heavy users

i cannot pay 60k for 3 months as a regular user. i made the same complaint to customer care

i am actually about to switch to spectranets gold plan for the same reason. i cannot pay for 3 months straight

please fix your tiers /plans urgently.