Job Title: Call Centre Agent
Location: Lagos
Key Responsibilities
• Manage and resolve customer complaints
• Answer customer/non customer calls, web chat and emails
• Handle all calls as per case process, utilizing knowledge management application, CRM tool and banking platform
• Handle customer interaction in a positive and business-like manner
• Enter new customer information into system and update existing customer information
• Follow up customer calls where necessary

Requirements of the Call Centre Agent
• OND or equivalent
• Must be female
• Experience in a call centre, and/or banking environment strongly preferred
• Excellent phone presentation and communication skills
• Excellent organizational skills
• Ability to deal with difficult customers/situations over the phone
• Ability to work towards daily, weekly, monthly targets
• Excellent time keeping skills
• Professional telephone manner
• Ambitious and hungry to succeed
• Punctual at all times
• Vigilant listener
• Self-motivation
• Positive attitude
• Reliable and flexible
• Strong keyboard skills
• Be able to maintain product and process knowledge
Desirable Skills
• Experience of working within a Financial Services environment would advantageous but not essential
Method of Application
To apply, Please send a word document version of your CV to:
career@veritemfb.com