This course will teach you how to drive outstanding customer service with the winning combination of knowledge, skills, and attitude. Our experts will equip you with what it takes to win, please and retain a customer.

What Will I Learn in This Course?
· Explain the importance of delivering excellent customer service
· Understand customer service as an integral element in Business success
· Function effectively in a team
· Effective communication and customer contact techniques
· Identify the benefits of developing customer loyalty and strategies for building customer loyalty
· How to handle difficult or upset customers
· Relate job performance to workplace stress and recommend coping strategies

Key Topics
· Internal & External Customers
· Team building
· Verbal & Non-verbal Communication Skills
· Customer Contact Techniques
· Cross-cultural Awareness
· Customer Service and Technology
· Winning Customer Loyalty
· Handling Difficult Customers
· Coping with Work Stress

Who Should Attend

We highly recommend this course for:
· Travel Agents & Tour Operators
· Call center agents & Flight attendants
· Ticket office, reservations, check-in, baggage handlers and information desks staff
· Front-line staff of organizations
· Cargo reservations and receiving staff
· Public relations and sales support personnel
· Individuals aspiring to build a career in Customer Service

Course Fee
N50, 000 (Includes Course materials, Tea & Lunch, Certificate)

Date: July 10 - 12, 2017

Duration: 3 days / Time: 9am – 3pm

Enquiries: Call 07058468977 or send a mail to info@lagosaviationacademy.com