IROKO is Africa’s leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world’s largest online catalogue of African content, totaling 10,000+ hours.

BILINGUAL CUSTOMER SUPPORT AGENT

JOB DESCRIPTION
IROKO+ is a video-on-demand service distributed across all French Speaking Africa, via our partner CANAL+, a pay-TV leader in the region.
You will be working the 2-person customer service team, based in Lagos.

Customer Service Mission
To provide excellent customer service by communicating with our customers professionally and respectfully in fluent written and spoken French.
To pay rapt attention to details, investigating and interpreting issues, for quick resolution.
To embody the voice of customers and to convey information clearly, confidently, and politely

POSITION SUMMARY
Solving or escalating Subscription Issues (subscription access issues, etc.)
Escalating any urgent product-related issues to Product Manager
Product-debugging and quality assurance testing
Interviewing users by phone, analysing survey results to drive a better understanding of user behavior

SKILLS REQUIRED
Fluent in written and spoken French (mandatory)
Fast-learning and pro-active
Strong communication skills
Well-organized, manages deadlines, comfortable with Excel/Word/Power Point
Interested in tech products and entertainment industry

TO APPLY

Click Here For More Info

DUE DATE: 1 August, 2017

heynew:


IROKO is Africa’s leading entertainment technology company. Launched in 2010, by Jason Njoku and Bastian Gotter, it is one of the most talked about African internet start-ups, thanks to its flagship Nollywood movie platform iROKOtv. Head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world’s largest online catalogue of African content, totaling 10,000+ hours.

BILINGUAL CUSTOMER SUPPORT AGENT

JOB DESCRIPTION
IROKO+ is a video-on-demand service distributed across all French Speaking Africa, via our partner CANAL+, a pay-TV leader in the region.
You will be working the 2-person customer service team, based in Lagos.

Customer Service Mission
To provide excellent customer service by communicating with our customers professionally and respectfully in fluent written and spoken French.
To pay rapt attention to details, investigating and interpreting issues, for quick resolution.
To embody the voice of customers and to convey information clearly, confidently, and politely

POSITION SUMMARY
Solving or escalating Subscription Issues (subscription access issues, etc.)
Escalating any urgent product-related issues to Product Manager
Product-debugging and quality assurance testing
Interviewing users by phone, analysing survey results to drive a better understanding of user behavior

SKILLS REQUIRED
Fluent in written and spoken French (mandatory)
Fast-learning and pro-active
Strong communication skills
Well-organized, manages deadlines, comfortable with Excel/Word/Power Point
Interested in tech products and entertainment industry

TO APPLY

Click Here For More Info

DUE DATE: 1 August, 2017

What's the remuneration?