after viewing countless advert on social media I decided to open alat digital back account , I uploaded all required document and within few hours it was approved and after two day I received my ATM card tru UPS I was amazed.
I made a little transfer to my alat account just for testing and I received notification instantly not knowing my account is under Restriction .
I have made countless call and mails to alat customer service they kept saying it will be activated soon I asked when but no response.

it been weeks now I opened alat digital account, I credited the account and they have refused to activate my account.

NAIRALANDER WHAT'S UR EXPERIENCE USING ALAT ACC

This quite strange considering my experience. The few instances I've had to contact them via mail, I usually receive phone calls from them with clear instruction(s) on resolving whatever the issue I have is.
May I ask, via what email address have you been contacting them? Because their support email address is "help@alat.ng". If that is the email address you've been sending mails to, I'll advise that you send a reminder.

ol2012:
This quite strange considering my experience. The few instances I've had to contact them via mail, I usually receive phone calls from them with clear instruction(s) on resolving whatever the issue I have is.
May I ask, via what email address have you been contacting them? Because their support email address is "help@alat.ng". If that is the email address you've been sending mails to, I'll advise that you send a reminder.

I have sent several mails to help@alat.ng they will replied back that my issue will be resolved within 48hrs my brother till now NOTHING

forget that bank... the reviews on google play discouraged me from opening an account with ALAT by wema bank.

You don't expect something new not to have little glitch.

You can try putting a call through to the line or send another mail... you could also make comments on their social media posts.

I'm sure they'll tell you what's up.

It's indeed a great experience so far for me... just follow the rules to the letter.

The backend guys are humans not machines. I'm sure they will attend to this @teamf

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