JOB OBJECTIVE
Commercially support the Six Business Units of the organization.

MAIN RESPONSIBILITIES
Operational Responsibilities
• Support the organisation’s Six Business Units (this also includes Sales Support, Key Account Manager, and Network offices).
• Ensure that key account activities for A & B customers are aligned with the agreed KPIs (reports sent on time and to quality by the Operations).
• Deliver the country budget by maintaining a healthy pipeline, good contractual performance and proactive thinking.
• Win, retain and develop strategic customers.
• Plan and manage accounts.
• Gather customers and market information to update business units on product and current trends.
• Manage relationship with key customers as customer point of contact at country level.
• Create and execute trade lane and sector focus commercial strategies for the company based on the USPs (Unique Selling Propositions) and core competencies of the organization.
• Explore opportunities with existing customers for Upsell to increase Company’s share of wallet with customer and Cross sell to increase engagement with customers.
• Ensure all the business units work in a synchronised way rather than in isolation to ensure seamless service delivery to customers when more than one BU is involved on a project.
• Drive joint customer meetings with Strategic A & B customers to ensure Company moves from a transactional level provider to a strategic level provider to the customer.
• Ensure that all overseas and local RFI / RFP/ RFQ are sent on time by Sales Support, and Sales Support gets the required support from respective BUs to put the pricing together.
• Customer implementation to ensure proper operational handover and implementation to meet customer’s expectations (SLA’s & SOPs).
• Coordinate with Customer Service on customer enquiries, business reviews & account planning.
• Work collaboratively with WACO and other overseas offices and actively engage in Sales Lead generation process (incoming and outgoing) for business growth.
• Support Finance in control of credit and collections.
• Ensure recovery of profit share from origin stations on shipments.
Performance Management Responsibilities
• Ensure healthy pipeline for new and existing businesses to support the Business Units.
• Ensure monthly conference calls with key partner countries to develop trade lane.
• Ensures that all Tenders and RFQs are responded in timely way and to expected standard of quality.
Strategic Responsibilities
• Support Organization and the Sales Team in their commercial endeavour to gain new customers, service existing customers and grow business to achieve set budgets and targets.
• Liaison with external Stakeholders like Company’s overseas partners and agents.

PERFORMANCE INDICATORS
• Monthly Management Report for Commercial function.
• Reduce churn rate and increase business volumes.
• Joint Management with Finance on Outstanding with customers as per agreed terms and limits.
• Supporting BU Managers in conducting Customer Review and Survey Reports.
• Marketing activities for BUs and new service offerings of Company from time to time.

EXPERIENCES
Minimum of 12 years’ relevant work experience

EDUCATIONAL QUALIFICATION
Bachelor’s Degree or HND in any field.

PROFESSIONAL QUALIFICATION
Relevant certifications/qualification by locally and internationally recognized regulatory body would be an added advantage

TECHNICAL COMPETENCIES
• Basic IT System Skills- PowerPoint, Word & Excel.
• Knowledge of Incoterms.
• Ability to speak fluent French & English.

MANAGERIAL COMPETENCIES
• Teamwork
• Creativity
• Integrity
• Problem Analysis
• Process Improvement

BEHAVIOURAL COMPETENCIES
• High Energy Level
• Good verbal and written communication
• Leadership
• Organisational Awareness & Industry knowledge
• Customer Orientation
• Attention to detail
• Strong organizational skills with an ability to multitask
• Confident, friendly & approachable
• Ability to work well under pressure and adaptive to change

Interested and qualified candidates should forward CV to mary@people-matters.biz