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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customers Relationship Officer Vacancy At Dragnet Min. Experience 1 Year (1256 Views)
Customers Relationship Manager Is Needed With Attractive Renumeration / Job For Graduate Sales Officer At Dragnet Solutions Limited (2) (3) (4)
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Customers Relationship Officer Vacancy At Dragnet Min. Experience 1 Year by bodrickjackson: 7:23am On Jul 19, 2017 |
Job Title: Relationship Officer Location: Nigeria Job DescriptionWe are looking to engage a young Graduate Relationship Officer for our Relationship Management Unit. Key Responsibilities Develop close relationships with Customers, Vendors and manage clients Grow the individual client business through continuous interaction and persuasion Serve as the escalation point on Customs related matters/queries and ensure prompt resolution Proffer solutions to escalated customer service issues Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation Responsible for negotiation of suitable clearing rates with new clients Ensure agreed rates, terms and credit days are maintained in clients transactions Play an active role in developing new service plan to fit customer requirements Monitor client satisfaction through customer experience measurement Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms. Updating clients on status as well as delivery schedule of a shipment Perform customer research and profiling to identify and captialize on unmet market needs Ensure adequate file estimation, customer billing, resolution of invoicing issues and invoice approvals Ensure accurate weekly activity reports on job progress are sent to Customers Executing vendor- efficiency customer surveys and analyzing results Skills Requirements Clear verbal and written Communication skills Time Management skills Management of personal emotions Ability to listen closely to Customers Strong customer focus Persuasion skills Ability to handle surprises and manage situations calmly Other Requirements: Minimum of 1 year experience in a similar role Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client Account Management will be an added advantage. Competence in Microsoft office products, most especially Excel is a must. Salary Range N 50,000 - N 70, 000. Application Closing Date Not Specified. How to Apply Click here to apply online http://www.hotjobpost.com.ng/2017/07/dragnet-solutions-limited-our-client.html?m=0 1 Like 1 Share |
Re: Customers Relationship Officer Vacancy At Dragnet Min. Experience 1 Year by bodrickjackson: 6:33pm On Jul 19, 2017 |
bodrickjackson: |
Re: Customers Relationship Officer Vacancy At Dragnet Min. Experience 1 Year by bodrickjackson: 9:36pm On Jul 20, 2017 |
bodrickjackson:Still on |
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