Handling stressful or difficult clients is not something many businesses look forward. Regardless, they have no choice than to deal with the client’s complain because they are the oil that lubricates any business. Clearly, they exist in every business but you know that it is better to keep them if you can. This is why they say that the customer is never wrong. So, how may you keep your difficult clients? Jumia travel, the leading online travel agency, shares ways to keep your difficult customers happy.

Allow them to vent

Sometimes, you have to just keep quiet and allow your client to express everything on their minds. You should note that they become difficult because they feel they cannot say what they have experienced by using your service.

Reassure them

After allowing them to express themselves, do not let them feel that you do not have their best interests at heart. The simplest thing to do is to reassure them that every decision is to make them happy.

Apologise

Like earlier said customers are king. They are always right. No matter how infuriated you may be with them, you just have to see things from their perspective. Hence, always take the blame, even when you know that you are not at fault. Whatever the case may be, always take responsibility.

Come up with a solution

This is probably the most effective strategy you can use when handling a stressful client. When there’s a problem, a good business person comes up with a solution.

Learn from the situation

These difficult customers have a lot to teach businesses. So, evaluate who your difficult customers are, then evaluate why they are this way. You may want to deal with them differently because you know they are trouble. But at the same time, they are loyal.

Source: http://www.opinions.ng/5-smart-ways-make-troublesome-clients-happy/

cc: Lalasticlala, Mynd44

Well,it depends on the line of work/service. In my line of business, I don't take nonsense from anyone in the name of "Customer is always right". Once a Client is proving too difficult, I simply tell him to take his work somewhere else biko.

DOE baba

JeffreyJamez:
Well,it depends on the line of work/service. In my line of business, I don't take nonsense from anyone in the name of "Customer is always right". Once a Client is proving too difficult, I simply tell him to take his work somewhere else biko.

Jacksparr0w1207:
DOE baba

Captain


This sounds weird but I miss you

When are you coming back to base!

Hahaha soon baba. very soon. hopefully, this week

JeffreyJamez:

Captain


This sounds weird but I miss you

When are you coming back to base!

Jacksparr0w1207:
Hahaha soon baba. very soon. hopefully, this week

Do quick o..


Wetin happen sef.

Dem kidnap am. The tori long sha

JeffreyJamez:


Do quick o..


Wetin happen sef.

That's for those that still want to patronize your business.

Learnng

all niggaz shud check out my signature on my profile...I REPEAT INTERESTED NIGGAS ONLY

Nice stuff and very true....unfortunately in nigeria, we take customers for granted too much.

For me o, I always try to avoid all of the above by delivering the best. What I do first is to study my clients and understand what they would like/expect and try to work on my service delivery towards that direction.
That's not to say I've not had one or two noices from some overbearing customers especially those who are in my age bracket. Those guys get wahala! No be say them get better money to pay for your services o, but they want the job to cost you arms and legs before they can feel satisfied.
Meanwhile, my signature.

nice one op.
customers are always right

I'm right when I return the slap a customer gives me

Yes they are king


But how can I register my business

ok

maybe banks need these lessons, was at fidelity bank in Zaria sometimes last year where a customer vented n vented his anger and proceeded towards shouting in d Hall-those cashiers pleaded with him but he wouldn't keep quiet a security man was but d man wouldn't still be comforted, d next I saw were two mopol who were far younger than him dragging him out after hitting him with their guns-there I saw d big bold and courageous man crying - then it somehow occurred to me that could be d man wasn't after all mentally stable

Okay lemme try this in Insurance business if it will work..

The most important thing in any business is to talk less and listen more to gain more experience..

JeffreyJamez:
Well,it depends on the line of work/service. In my line of business, I don't take nonsense from anyone in the name of "Customer is always right". Once a Client is proving too difficult, I simply tell him to take his work somewhere else biko.

Your business is on its way to the deepest grave yard

to all the married brothers, make your wives your first customer and all other troublesome clients will be walk over.

lakesider:


Your business is on its way to the deepest grave yard

You can't just swallow everything to survive.

SOUND GREAT

Some clients are straight from hell jare,you simply can't please them. but the lessons are always invaluable especially in Nigeria

K

lakesider:


Your business is on its way to the deepest grave yard

After your dead body ba

JeffreyJamez:

Captain


This sounds weird but I miss you

When are you coming back to base!

That sounds Gay!!

Jacksparr0w1207:
Hahaha soon baba. very soon. hopefully, this week

Really?

You gay?

JARUSHUB:
Handling stressful or difficult clients is not something many businesses look forward. Regardless, they have no choice than to deal with the client’s complain because they are the oil that lubricates any business. Clearly, they exist in every business but you know that it is better to keep them if you can. This is why they say that the customer is never wrong. So, how may you keep your difficult clients? Jumia travel, the leading online travel agency, shares ways to keep your difficult customers happy.

Allow them to vent

Sometimes, you have to just keep quiet and allow your client to express everything on their minds. You should note that they become difficult because they feel they cannot say what they have experienced by using your service.

Reassure them

After allowing them to express themselves, do not let them feel that you do not have their best interests at heart. The simplest thing to do is to reassure them that every decision is to make them happy.

Apologise

Like earlier said customers are king. They are always right. No matter how infuriated you may be with them, you just have to see things from their perspective. Hence, always take the blame, even when you know that you are not at fault. Whatever the case may be, always take responsibility.

Come up with a solution

This is probably the most effective strategy you can use when handling a stressful client. When there’s a problem, a good business person comes up with a solution.

Learn from the situation

These difficult customers have a lot to teach businesses. So, evaluate who your difficult customers are, then evaluate why they are this way. You may want to deal with them differently because you know they are trouble. But at the same time, they are loyal.

Source: http://www.opinions.ng/5-smart-ways-make-troublesome-clients-happy/

cc: Lalasticlala, Mynd44

similar to the HEAT approach.
Hear all he has to say.
Empathize with him
Apologize
Take responsibility and take succinct action

BiafraBushBoy:


That sounds Gay!!

Your yansh there!

Great piece. I'm currently in a scenario where i (the client) is the one begging my service provider to deliver. He doesn't even pick my calls. I sent several sms to him to let me know in case he has challenge delivering my project - a live chat project i have paid some deposit.

I have to play soft because the guy has practical knowledge in developing information management applications. When we first met and until now, I perceive him as a gentle, sharp, Christlike guy but I think the guy doesn't understand biz otherwise with his knowledge he should be flying high. I am a business oriented guy, for this reason i let my anger go and always play soft. Thanks for sharing.

JARUSHUB:
Handling stressful or difficult clients is not something many businesses look forward. Regardless, they have no choice than to deal with the client’s complain because they are the oil that lubricates any business. Clearly, they exist in every business but you know that it is better to keep them if you can. This is why they say that the customer is never wrong. So, how may you keep your difficult clients? Jumia travel, the leading online travel agency, shares ways to keep your difficult customers happy.

Allow them to vent

Sometimes, you have to just keep quiet and allow your client to express everything on their minds. You should note that they become difficult because they feel they cannot say what they have experienced by using your service.

Reassure them

After allowing them to express themselves, do not let them feel that you do not have their best interests at heart. The simplest thing to do is to reassure them that every decision is to make them happy.

Apologise

Like earlier said customers are king. They are always right. No matter how infuriated you may be with them, you just have to see things from their perspective. Hence, always take the blame, even when you know that you are not at fault. Whatever the case may be, always take responsibility.

Come up with a solution

This is probably the most effective strategy you can use when handling a stressful client. When there’s a problem, a good business person comes up with a solution.

Learn from the situation

These difficult customers have a lot to teach businesses. So, evaluate who your difficult customers are, then evaluate why they are this way. You may want to deal with them differently because you know they are trouble. But at the same time, they are loyal.

Source: http://www.opinions.ng/5-smart-ways-make-troublesome-clients-happy/

cc: Lalasticlala, Mynd44