At the end of the training, you will have full knowledge and insight of the folowing;

Understand what customers want
• Learn first impressions
• Understand what it means to have a Positive Attitude
• Obtain effective Communication Skills
• Learn how to Listen to Customers
• Gain skills necessary for quality telephone customer service
• Handle Difficult Customers
• Provide quality lasting Impressions
• Learn traits of Ideal Employees
• Develop a personal plan to provide excellent customer service ....