Job Description

Job Title: Technical Operations Manager
Department: Operations (Rural Telephony)
Job Family: Technical
Line managed by: Director of Strategy/COO
Responsible for: Technical Field Operations, NOC and all staff involved in technical operations
Location:Nigeria

Overview of role:
To lead, oversee and manage all aspects of Network Operations (Field Maintenance, NOC and technical operations) in accordance with Standard Operating Procedures, ensuring that these are consistent with Raeanna’s policies and mandate.

To assist and support the Director of Strategy/Chief Operations Officer in developing the Network Operations programme strategy, plans, proposals and budgets with regards to staff management and operations in line with Raeanna’s mission.


Responsibilities

• Plan, prioritise and coordinate all network operations in order to achieve maximum programme outputs.
• Have responsibility for the overall execution of Raeanna Network Operation Centre (NOC) and field operations activities.
• Develop and implement systems and procedures in relation to maximizing productivity of all network operations staff.
• Conducting risk assessment procedures to analyze risk or changes in operations
• Continually develop, ensure implementation of and review Standard Operating Procedures, and other network operations work practices.
• Carry out regular monitoring visits of all technical operations.
• Oversee the training, assessment and monitoring of all staff carrying out technical operations.
• Ensure provision, supply, maintenance and safe and appropriate storage of all necessary technical materials and equipment.
• Design, develop, deliver and evaluate appropriate training programmes for network operations technical personnel.
• Build and maintain good working relationships with all staff to maximize capacity building objectives.
• Manage, motivate and develop the network operations team to perform to a high standard.
• Other assignment that may be assigned by the line manager.

REQUIRED KNOWLEDGE

Knowledge
• Knowledge of the standards, hardware and software associated with various telecommunications systems.
• Knowledge of the principles and practices of supervision and projects/operations management

REQUIRED ABILITIES

Abilities
• Ability to plan and critique the work of telecommunications specialists and professionals.
• Ability to present written technical and narrative information clearly and concisely.
• Ability to effectively communicate orally.
• Ability to establish effective working relationships with public officials, vendors, and other agency managers.
• Ability to develop and implement a strategic plan for the acquisition, installation, and maintenance of a telecommunications system.

Qualification Requirement
This position requires a Bachelor’s degree in Telecommunications or Engineering related field.

Experience Requirement
At least 8 years of related experience with 5 years of Operations/Project/Resources management

Application Closing Date
4th September, 2017.

Method of Application
Interested and qualified candidates should send their CV's to hr@raeanna-nig.com

Note: Only short-listed applicants will be contacted.