• Job Title: Customer service officer
• Location: Lagos
• Qualification: Degree in relevant discipline.


Job Details:
•Be a competent member of the reception team by acquiring and maintaining a good working knowledge of all current and developing administration procedures, thereby adding to the efficient and smooth running of the practice.
•Greet patients and visitors to the practice and respond appropriately to and/or redirect all patient and visitor requests.
•Book in patients and visitors in line with practice appointments and procedures.
•Book, amend and cancel patient appointments as required
•Answer incoming telephone calls, ensuring calls are handled appropriately or documented and redirected.
•Ensure up-to-date maintenance of computerised records - including correct filing of results and letters.
•Receive incoming mail, process and distribute as appropriate

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