Yes-Africa Global Resources Company, we are a global empowerment company committed to helping people take control of their personal and organizational goals.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Job Responsibilities
Serves customers by providing product and service information; resolving product and service problems.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Qualifications and Skills
Customer Service
Product Knowledge
Quality Focus
Problem Solving
Market Knowledge
Documentation Skills
Listening Skills
Phone Skills
Resolving Conflict
Analyzing Information
Multi-tasking
APPLY HERE:http://www.dreamjobs.ng/job/669/customer-service-representative-at-yes-africa-global-resources
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