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My Experience With Diamond Bank - Business - Nairaland

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My Experience With Diamond Bank by lawrenzooo: 7:19pm On Sep 10, 2017
Precisely on the 12th of June 2017, i tried to fund one of my online account on via the quickteller.com platform with the sum of N10,000 and the response showed transaction successful however after over four hours, I discovered my account hasn't been credited. Therefore, I contacted quickteller customer care and they confirm to me that my account was not credited because the transaction failed but my bank account (0043198017) was debited to the tune of N10, 100(N100 for transaction fee on quickteller.com).

13th June
Having confirmed the status of the transaction from quickteller’s customer care, I called my bank customer care, lodged a formal complaint, and was told it would be investigated and I would get a feedback. My complaint was lodged and assigned CASE NUMBER: DB-170613283651

The endless wait
Days later i was told my case has been reviewed and closed and a refund has been initiated if the other bank accept claim and was given a particular date (about 14 working dates). The date came and gone and still no refund and no update.

Few days after the expected date of refund I contacted the bank again and was told i would get an update precisely on the 25 of July 2017. By 23rd of July, I sent a reminder email and was told that i will get an update by 25th.

By 26th July I got and update from diamond bank written by one OGOCHUKWU ONWUELINGO and i quote part of his mail below.

"We are sorry that your complaint is taking a while to resolve and sincerely apologize for that.
We, however, appeal for your patience as a refund is expected to be paid to you on 10/8/2017 if other bank accept claim."
On the 3rd of August, I sent a reminder email and I reply was that I should be patient till the 10/8/2017 as earlier advised for an update.

10th of August came and passed, No refund from the bank and no update whatsoever. By 16th August (About 6 days after), I decided to contact the bank via email. The email was again replied by Mr. OGOCHUKWU ONWUELINGO, this time around he said “We are working towards resolving this complaint on or before 28/8/2017” and that if on that date i don’t get any feedback, I should send them another mail.
Before 28th August, I sent them another email and this time around, they reply me that I would get an update or refund by 10th September, 2017. Now today is 10th September 2017 and yet no refund and no update.

I do understand that there are always many parties involved when it comes to online transaction however what I don’t understand is why the bank cannot maintain a consistent communication channel with the customers. May I also add that aside that of 13th June, I also had a case with CASE NUMBER: DB-170706639043 that was never talked about again simply because I did not bother to ask for an update.
Just in case it’s in the wrong section, mod help me move it to the right section.

1 Like

Re: My Experience With Diamond Bank by lafflaff123(m): 7:20pm On Sep 10, 2017
Since June?

Diamond bank just lost one customer.
Re: My Experience With Diamond Bank by MhizzAJ(f): 7:23pm On Sep 10, 2017
Diamond bank self
Re: My Experience With Diamond Bank by dingbang(m): 7:26pm On Sep 10, 2017
Its well.... Save your money underground nextime
Re: My Experience With Diamond Bank by Ishilove: 7:38pm On Sep 10, 2017
Lawrenzooo, when sending another mail @diamondbank.com

He is their oga. Make sure you let him know that your 10k has been hanging since June
Re: My Experience With Diamond Bank by lafflaff123(m): 7:48pm On Sep 10, 2017
Ishilove:
Lawrenzoo, when sending another mail copy @diamondbank.com

He is their oga. Make sure you let him know that your 10k has been hanging since June

Baby hi.
Re: My Experience With Diamond Bank by Ishilove: 7:51pm On Sep 10, 2017
lafflaff123:


Baby hi.
Stop stalking me
Re: My Experience With Diamond Bank by lafflaff123(m): 8:09pm On Sep 10, 2017
Ishilove:

Stop stalking me

You are the one stalking me. I got to this thread first,and strangely you miraculously appear any Where i am.

You think you like me?don't be ashamed to say it,women are proposing to men now.

3 Likes

Re: My Experience With Diamond Bank by lawrenzooo: 9:21pm On Sep 10, 2017
Aright dear!! Would do that right away. Thank you
Ishilove:
Lawrenzooo, when sending another mail **@diamondbank.com

He is their oga. Make sure you let him know that your 10k has been hanging since June
Re: My Experience With Diamond Bank by Ishilove: 11:05pm On Sep 10, 2017
lawrenzooo:
Aright dear!! Would do that right away. Thank you
Please edit the quote and remove the mail. Thanks
Re: My Experience With Diamond Bank by lawrenzooo: 11:21pm On Sep 10, 2017
Done!!! Thank you.
Ishilove:

Please edit the quote and remove the mail. Thanks
Re: My Experience With Diamond Bank by Ishilove: 3:06am On Sep 11, 2017
lafflaff123:


Baby hi.
Please edit the quote and remove the mail address. Thanks

1 Like

Re: My Experience With Diamond Bank by lawrenzooo: 9:21am On Sep 11, 2017
This morning I got a text message from diamond bank saying the case has been reviewed and closed. claim declined. request sent to bank to review further. does anybody know what this message means
Re: My Experience With Diamond Bank by Ishilove: 11:46am On Sep 11, 2017
lafflaff123:


You are the one stalking me. I got to this thread first,and strangely you miraculously appear any Where i am.

You think you like me?don't be ashamed to say it,women are proposing to men now.
You are very very annoying
Re: My Experience With Diamond Bank by Ishilove: 11:48am On Sep 11, 2017
lawrenzooo:
This morning I got a text message from diamond bank saying the case has been reviewed and closed. claim declined. request sent to bank to review further. does anybody know what this message means
It means you should storm their branch, tear cloth and make noise.

2 Likes

Re: My Experience With Diamond Bank by lafflaff123(m): 11:50am On Sep 11, 2017
Ishilove:

You are very very annoying

I love you too.
Re: My Experience With Diamond Bank by Ishilove: 11:53am On Sep 11, 2017
lafflaff123:


I love you too.
Kiss kiss

Re: My Experience With Diamond Bank by lafflaff123(m): 11:54am On Sep 11, 2017
Ishilove:

Kiss kiss

Is that really you?if yes please i am on special prayers from my church for 3 years,and cant date.

Dingbang is available. God bless you.
Re: My Experience With Diamond Bank by dingbang(m): 11:58am On Sep 11, 2017
lafflaff123:


Is that really you?if yes please i am on special prayers from my church for 3 years,and cant date.

Dingbang is available. God bless you.
lol.. I don't do older women
Re: My Experience With Diamond Bank by lafflaff123(m): 11:59am On Sep 11, 2017
dingbang:
lol.. I don't do older women

I think this one has money.
Re: My Experience With Diamond Bank by Ishilove: 12:01pm On Sep 11, 2017
lafflaff123:


Is that really you?if yes please i am on special prayers from my church for 3 years,and cant date.

Dingbang is available. God bless you.

Yes it is me. You don't know what you are missing o.

Come here!! You must love by fire by force!
Re: My Experience With Diamond Bank by dingbang(m): 12:01pm On Sep 11, 2017
lafflaff123:


I think this one has money.
I have money too
Re: My Experience With Diamond Bank by dingbang(m): 12:01pm On Sep 11, 2017
Ishilove:

Yes it is me. You don't know what you are missing o.

Come here!! You must love by fire by force!
lmao


I thought you love hungabad
Re: My Experience With Diamond Bank by Ishilove: 12:19pm On Sep 11, 2017
dingbang:
lmao


I thought you love hungabad

Hungerbad is lafflaff
Re: My Experience With Diamond Bank by dingbang(m): 12:32pm On Sep 11, 2017
Ishilove:

Hungerbad is lafflaff
whaaaaaaaaat shocked shocked
Re: My Experience With Diamond Bank by dingbang(m): 12:32pm On Sep 11, 2017
lafflaff123:


I think this one has money.
Hungerbad oooo shocked
Re: My Experience With Diamond Bank by lafflaff123(m): 12:33pm On Sep 11, 2017
dingbang:
Hungerbad oooo shocked

Yes its me.
Re: My Experience With Diamond Bank by lafflaff123(m): 12:34pm On Sep 11, 2017
Ishilove:

Hungerbad is lafflaff

Yes its me.

You love me now?
Re: My Experience With Diamond Bank by Ishilove: 12:35pm On Sep 11, 2017
dingbang:
whaaaaaaaaat shocked shocked
Truth
Re: My Experience With Diamond Bank by Ishilove: 12:35pm On Sep 11, 2017
lafflaff123:


Yes its me.

You love me now?
Of course I do.

Oya sing Ghanaian songs to me kiss kiss

Re: My Experience With Diamond Bank by dingbang(m): 1:20pm On Sep 11, 2017
lafflaff123:


Yes its me.
chai... This ur new moniker funny cheesy


U don forget our deal ooi
Re: My Experience With Diamond Bank by lafflaff123(m): 1:21pm On Sep 11, 2017
dingbang:
chai... This ur new moniker funny cheesy


U don forget our deal ooi

What are you talking about?who are you talking about?

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