Communication is defined as an activity or a process of expressing idea and feelings or of given people information. And we are senders and receivers when we communicate. Therefore, in any given task, a good communication increases involvement and motivation in such task . The same is true that effective communication becomes extremely important in the goal and objective of what is at hand to be done, for instance, of increasing involvement in the safety and health task. The most basic communication theory of talks, of about sender and receiver in the communication process, is as defined above. Although, the characteristics may be quite different. For instance, when communication take place between two individuals, two groups or two nations etc, the scope of such communications process may expand but it still boils down to basically two people talking over through various issues and channels.
CONTENT; - When communicating, we always communicate on the content and relationship level. One of the important concepts in communications is the –Two-Level Theory, which states that in any communication process or activity, messages are sent and received on two levels. The first level is called the -content-level- that described what is sent. In this level the information transferred is data, in the form of spoken words. The second level of communication tends to exist on the higher and abstract plane and come to be called the relationship level.
RELATIONSHIP;-The communication on the relationship level come to describe the communication that establishes the very relationship between the sender and the receiver. Indeed, it describes the –How- of which the message is sent that set up the relationship. In general, it is the Tone of the voice and the Body- language in combination that set the stage for such relationship.
THE NOT WHAT WE SAY BUT HOW WE SAY IT-DICTUM;- In the First Scenario- Joe was busy doing his own things. Meanwhile, Charlie was also busy losing a bolt in one of the stud. Soon he sighted Joe in the vicinity and asked him to bring 12/13 spanner. How did he said it, low tone but with body language unbalance due to his difficulty in getting the stud loosen. Joe never cares the way he said it due to the fact that he was busy at the time and he give it to him . In the Second Scenario- Joe was not busy while Charlie was very busy losing a nut from a rod. This time around, Joe was simply looking without given a helping hand. This time Joe was very far away compared with the first distance but with high tone balanced with body language, he called out to Joe for 12/13 spanner. Joe was not happy of the way he communicated his need, as a result of the distance maybe,but he never take this into consideration.-mode of communication
MODE OF COMMUNICATIONS;- In any efficient work environment, to get any given task carried out, the mode of communication matters a great deal, in particular when it has to do with safety and health. The reason may be because, majority of individual do not often take safety and health seriously, and when they do, their level of commitment is always below average in an environment of anything goes. One of the element to driving such effort and adherent to the rules and regulation could be sported within the mode of communication in general.
Overtime, researchers have it that, from one time or the other each of us, fall into one of the four categories of behavioral functions. The purpose is that we learn to adapt to any strategic communication in other to reach out to any individual effectively. It is true; that often, certain individual tends to get along better with those whose communication styles is similar to their own, while at other time, they also have hard time communicating with those whose style of communication are in direct contrast.
THE FOUR COMMUNICATION MODES ARE;- (1)-CONTROLLER. (2)-ANALYZER, (3)-SUPPORTER, (4)-PROMOTER.
CONTROLLER;-This set of individuals are doers, because they tends to lead others and becomes a driving force within any group. Such individual are characterized by emphasis on action and results. Often they tends to place high standard on themselves and others and constructively, very impatient and never get tired in doing so for what they view as a responsibility. Therefore, when working or communicating with a typical controller, one must be prepared to be tested and fast moving. The same is true that you expect some form of disagreement, and argument, and a raised voice that may challenge your thought. But note that their behavior is never an attack on your person rather on the task at hand.
ANALYZER;-This type of individual is characterized by analysis and details, a sort of systematic inquiry and may appear to be stiff or hard. Such individual tends to function in a tenacious manner, as he find satisfaction in the identification of the problem, as he weigh the options to determine the best possible solution of any given task. Analyzer is always a great value, as a logical thinker who tends to strive on the side of objectivity in any complex problem and situation. There will always be a communication barrier with such individual when you are on the side of generalizing rather than being specific.
ALL BEGINS WITH YOU;-Before pointing fingers and seeking solutions to any perceived communication challenge, self examination must be carried out. The question remains, if you are certain that the source of certain communication challenge or behavior you experienced often, actually emanated from you or the other person, hence, the critical examination of your mode of communication.
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