Ekoshopping Global (An E-commerce platform in Lagos state) is in need of female professional customer support.

Job Summary
Responsible for acting as a liaison between customers and Ekoshopping. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities
-Resolve customer complaints via phone, email, mail, or social media.
-Use telephones to reach out to customers and verify account information.
-Greet customers warmly and ascertain problem or reason for calling.
-Cancel or upgrade accounts.
-Assist with placement of orders, refunds, or exchanges.
-Advise on company information.
-Take payment information and other pertinent ---information such as addresses and phone numbers.
-Place or cancel orders.
-Answer questions about warranties or terms of sale.
-Act as the company gatekeeper.
-Suggest solutions when a product malfunctions.
-Handle product recalls.
-Attempt to persuade customer to reconsider cancellation.
-Inform customer of deals and promotions.
-Sell products and services.
-Utilize computer technology to handle high call volumes.
-Work with customer service manager to ensure proper customer service is being delivered.
-Close out or open call records.
-Compile reports on overall customer satisfaction.
-Read from scripts.
-Handle changes in policies or renewals.

To apply, send your CV and cover letter (compulsory) to info@Ekoshopping.com