Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,195,577 members, 7,958,784 topics. Date: Thursday, 26 September 2024 at 12:22 AM |
Nairaland Forum / Nairaland / General / Jobs/Vacancies / Apply Here Client Communication Officers Stanbic IBTC (409 Views)
Stanbic IBTC Bank Private Banker Recruitment 2017 / Stanbic IBTC Bank Recruiting For An Officer, User Experience Designer / Stanbic IBTC Graduate Trainee Recruitment (2) (3) (4)
(1) (Reply)
Apply Here Client Communication Officers Stanbic IBTC by Spazwik: 4:12pm On Oct 18, 2017 |
Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent. Key Responsibilities/Accountabilities Customer Service: Treating all emails received in the Pension Solution mail box within defined SLAs Prompt responses to live chats from the website Treating all client letters and other letters received within defined SLAs Make all client details changes as requested by clients via emails or letters correctly and ensure that clients’ details are correct and up to date based on interactions with clients via emails and letters Protects the organization’s value by ensuring confidentiality of client information Processes and Reporting: Ensure proper logging of all client interactions and classification of requests, enquiries and complaints Ensure that all logs and reports are correctly filled to aid the unit’s daily, weekly, monthly and quarterly reporting as required Ensure proper and timely execution of assignments delegated by the team lead/unit head Key Performance Measures: Compliance with all SLAs and reporting timelines both internal and external Positive feedback and ratings from customers through customer surveys Positive feedback and ratings from internal reviews, audits, mystery shopping etc. Preferred Qualification and Experience Knowledge: Bachelor of Science in Business Administration or any relevant subject Knowledge of the Pension Reform Act 2014 and related guidelines Computer literacy, the efficient use of Microsoft Excel, MS Word etc Experience: Work experience in a customer service related function will be an added advantage Knowledge/Technical Skills/Expertise: Strong communication skills i.e. well-developed verbal and written communication skills Excellent client and networking skills Superb organizational skills and the ability to multitask Strong time management skills with an appropriate sense of urgency and proactivity Attention to details Career Tips at http://www.dailydigest.ng/stanbic-ibtc-bank-looking-client-communication-officers-apply/ Click here to Apply |
(1) (Reply)
Graduate Procurement Assistant At Save The Children Nigeria / Apply For Leading Automobile Company Fresh Job Vacancies (10 Positions) / We're Looking For A Forum Media Intern Who Is Preferably A Motorhead!
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 8 |