Hello, I have a new hp pavilion 15 x360, its abt 2 weeks old, and now it wont come on at all, it all started when I uninstalled synapyics for the touchpad so I could reinstall another version, it asked me to restart d laptop to complete uninstallation before I can install the new version, after the restart, the laptop would hang completely after about 30 seconds of coming on, i would force shut down and try again, and it would still hang after a few seconds, i tried putting it on in safe mode, and it worked fine, no hanging, so I used that opportunity to reinstall the new version of synaptics when I restarted in normal windows mode, it worked fine for like 2 minutes and hung again, i switched the laptop off and after a fee hours, I switched it on, it wouldbt come ON again, for like a week now, please, any help would be appreciated

Check ur RAM

bright1985:
Check ur RAM

how?

taofeeq137:
Hello, I have a new hp pavilion 15 x360, its abt 2 weeks old, and now it wont come on at all, it all started when I uninstalled synapyics for the touchpad so I could reinstall another version, it asked me to restart d laptop to complete uninstallation before I can install the new version, after the restart, the laptop would hang completely after about 30 seconds of coming on, i would force shut down and try again, and it would still hang after a few seconds, i tried putting it on in safe mode, and it worked fine, no hanging, so I used that opportunity to reinstall the new version of synaptics when I restarted in normal windows mode, it worked fine for like 2 minutes and hung again, i switched the laptop off and after a fee hours, I switched it on, it wouldbt come ON again, for like a week now, please, any help would be appreciated

Try connecting to a power source and also check your RAM

ahless:

Try connecting to a power source and also check your RAM

connecting to a power source does nothing except that the light indicator for charging comes ON,

how do I check d RAM?

taofeeq137:


connecting to a power source does nothing except that the light indicator for charging comes ON,

how do I check d RAM?

Remove the ram from the slot.

Clean it and the slot as well

Then fix it back

mightyfacts:

Remove the ram from the slot.

Clean it and the slot as well

Then fix it back

Okay, I'll try that, thanks

I can just clean it with a piece of clothing right?

mightyfacts:

Remove the ram from the slot.

Clean it and the slot as well

Then fix it back

Thanks for your help boss


It worked magic, the laptop is ON, I'm curious tho, why wasn't it coming ON before? was the RAM dirty or what? Its a new laptop, so I'm kinda confused

taofeeq137:



Thanks for your help boss


It worked magic, the laptop is ON, I'm curious tho, why wasn't it coming ON before? was the RAM dirty or what? Its a new laptop, so I'm kinda confused

That's nice it worked.

That's machine for you. Anything can happen anytime.