Microsoft is the ideal place for people who have passion for their work and the desire to make an impact—in their careers, in the community and on the world. Microsoft is a unique company; and not just within the tech industry. Here, smart people thrive on their own terms and push their intelligence to its limit. The variety of job opportunities and career advancement at Microsoft is incredible and empowers you to constantly challenge yourself and chart your own course. Microsoft HR Lead Line Solutions Fresh Job Recruitment as follows;

Job Title: HR Lead Line Solutions

Location: Lagos

Description:

HR Line Solutions teams are chartered with improving the employee and manager experience by providing timely query resolution support, around various HR policies and practices. The HR Lead will monitor all HR processes in scope and broader HR issues from a systems perspective and ensure HR queries are resolved in the appropriate tier. The HR lead will continually seek to improve employee and manager experience while remaining engaged with a broad range of stakeholder seeking to enhance the contribution and strategic impact of HR on the growth of the business. The HR lead will also be responsible for meeting Service Level Agreement measures such as turn-around time, customer satisfaction by providing high quality and timely resolution. The HR lead is responsible for professional development of continuous improvement of HR skills on the Line Solutions team. To be successful in this role, the individual in this position will need to excel at leadership, planning, operational execution, customer service, customer advocacy, analytical problem solving, communications, continuous improvement, cross boundary collaboration and knowledge sharing. Strong communication, co-operation and collaboration with all HR and business stakeholders are must have assets. 

Responsibilities 
Key Accountabilities:

Leads, mentors and coaches the HR Line Solutions team on day to day activities.
Mentors and coaches the HR Line Solutions team on HR processes in scope, manages high-tier complex employee relations cases, demonstrates and facilitates buy-in with Microsoft values and compliance with HR policies while following guidance from CELA.
Provides HR consulting services as required, in both proactive and reactive ways
Drives resolution of issues, in collaboration with partners in staffing, human resources, CELA Employment Legal Team, ERIT and other groups. Will escalate to more senior team members or team lead when necessary.
Drives HR data analytics, diagnostics capabilities & building of recommendations within Line Solutions by establishing and working closely with the HR Business Insights team.
Supervises training needs identified within the organization or geography supported, develops implementation plans to address the needs identified and may partner with other HR functions in developing respective trainings. Will coordinate with the team the implementations of such trainings.
Will establish strong partnerships with relevant HR policy owners.
Oversees the management of customer queries channels and is responsible for assessing severity levels and management approach.
May assist with ERIT investigations and implements appropriate remediation in conjunction with the organization.
Manages processes to include transfers, performance management cases, exits and any other HR relevant processes that will be covered by Line Solutions scope of work.
Responsible for defining & managing the internal escalation process and ensures all escalations, if they happen, are addressed within agreed timelines.
Build capability in managers to facilitate an open, inclusive, Microsoft values-based environment that enables effective employee experience. Ensure HRM roles are perceived as an objective employee resource and escalation path for unresolved HR issues. Instills trust and confidence by maintaining objectivity and clearly communicating rationale behind recommendations. Remain patient and professional at all times.
Fosters a culture of ethical behavior. Ensures the client organization follows Microsoft and HR policies and regulations, as well as local workforce laws. Ensures business leaders are making decisions and taking actions that are in accordance with them. Mitigate potential risk to the company.
Maintain appropriate records of cases in electronic database. Respond in a timely manner to written correspondence, email and other outreach from employees and managers. Analyze trends and identify issues in and across teams, synthesize results of analysis and makes sound recommendations.
May be included as team member or may lead other various HR related projects with a wider focus on the organization or geography of which is part of.

http://www.ngjobseekers.com/2017/11/15/microsoft-hr-lead-line-solutions/