RBS CONSULT

RBS CONSULT Consultancy & Venue Management

Introduction
Consultancy is often seen as a rather abstract exercise which focuses solely on metrics and reports. The RBS CONSULT consultancy team understands that our advice needs to combine analysis with passion, vision and above all, be tangible and capable of implementation.

RBS CONSULT Consultancy is part of the RBS CONSULT Group, which means that our advice is offered from a sound operational background. The proven track record and on-going success of the various teams within the RBS CONSULT Group provides a sound basis for our advice. Your RBS CONSULT Consultancy advisor will be offering guidance which is not only focused on your project and brief, but also has the benefit of being fully abreast of the latest industry standards, equipment and trends.

From consultation to implementation: where clients wish to seek assistance after the initial consulting stage, RBS CONSULT Consultancy is uniquely placed to help by providing mobilization teams to deliver agreed strategies on behalf of our clients; whether that involves sales and marketing activities or launching new restaurants or contracts.

When you decide to partner with RBS CONSULT’s Consultants, you will be working with industry experts who have a wealth of experience and resources. All projects are personally overseen by The Principal Consultant, Mr. Henry Nwankwo, who has been in the Hospitality industry for over 18 years and a consultant for over 6 years within both the hospitality and sales arenas and who continues to head our consultancy team.

Our Consultancy Services
RBS CONSULT has worked in, and provided advice to, some of the finest venues in the country- we don’t just provide sound advice, we put it into practice ourselves on a daily basis.
Our services are always focused on your brief – indeed, one of the most important elements of a relationship with our consultancy clients is a review process which helps to research and clearly define the scope, brief and desired outcome.
All services are therefore geared to the need of a particular project or client, but examples include:
• Feasibility studies and advice on how to apply legal and financial structures for a new project. New projects often involve significant sums of money and RBS CONSULT can provide full marketplace and financial analysis to ensure your vision will succeed.
• Design of interiors, kitchens and systems. Our experience as an operator guarantees that practical and accurate plans can be executed to ensure the best possible operational circumstances and financial return for your property or business.
• Marketing & Communications Plans. Advice on and development of collateral, from menu packs to the setting of pricing structures, development and implementation of web-sites and brochures.
• Operational and Financial restructuring. Often businesses need help to respond to changing demands in the market place. Our consultancy service can start with a brief ‘healthcheck’ through to complete analysis of the defined issues, and finally to designing and implementing the agreed changes.

• Interim Management Services & trouble-shooting whilst a business undergoes major change or restructuring.
• On-going mentoring and Training Services for your key managers; once the agreed plan has been set, we can provide the support, training and oversight to keep it on track.
• Audits. If you need an arm’s length review of your business to satisfy your board or potential investors, then RBS CONSULT, working in partnership with Certified Chartered Accountants, can provide this.
• Brand Review. Every business needs to review its position in the marketplace, especially in terms of how its customers and potential client base perceive it. RBS CONSULT’s experts can provide a clear analysis of this and then propose any modifications to your products and brand.
• Assistance with Licensing & Compliance. Whether you need a Health & Safety review or assistance with applying for planning, wedding or premises licenses, our teams can help.
• Continuous Improvement & customer feedback programmes. Our teams can conduct one-off mystery shopper exercises or design and operate permanent feedback initiatives.
• Turnaround. Our services can be specifically tailored to help turnaround professionals engaged with restaurants, hotels or venues. We can help keep businesses going and present the best business options to maximise realisations.

Implementation & Mobilisation services
For clients who want assistance with carrying forward our recommendations RBS CONSULT is unique in the industry in being able to assist with practical mobilisation and delivery of services.
Examples include:
• Full Marketing and Sales; what makes our service unbeatable is our ability to implement agreed strategies immediately. Our Marketing and Sales teams provide an instant solution and help to ensure success on your project: They will design and print brochures, model and launch web-sites and even design menus.
• This means that we can often save our clients money and improve their sales at the same time.
• Food & Service; delivery and reputation is the key and our teams can either provide full in-venue management or ‘on demand’ delivery for launches and events.
• Design of new systems, including web based portals and in house software, to ensure that your new plan has a robust support and framework. We can also advise on new infrastructure where this is identified as an issue on our consultancy. For example, some clients have found that linking their phone systems with CRM or management software has greatly improved customer service and retention; RBS CONSULT can recommend and help to install appropriate systems.
• Assistance with aligning brands with product, your team and customer experience. In short, by training your team and using clear and consistent communication, RBS CONSULT Consultancy can help to ensure that your changes are rooted firmly into your business and brand.

Interim Management Services
RBS CONSULT works with financial institutions, business owners and turnaround professionals to perform an analysis of overall business performance. RBS CONSULT’s systems are perfectly geared to providing a snapshot of any business and the key factors which may need further investigation.
Case Study 1
An ultra-modern Restaurant in Lagos needed to discuss its profitability. Our consultant was able to arrange a discreet meeting at the owners’ convenience. We then worked with the owners to analyze financial data and worked alongside key members of staff to establish at the ‘coal face’ where the business could be improved. RBS CONSULT then provided a report detailing the potential areas for improvement, efficiencies and growth.
Our client achieved a more profitable business and peace of mind.
Trouble-shooting, Mentoring & Training
RBS CONSULT have been called in to solve specific operational problems, often involving key personnel and departments. Our teams are able to recommend the required changes and then provide the mentoring and training to ensure that the problem stays solved.
Case Study 2
A Hotel approached us to discuss current operations as it appeared that the workforce was in disarray. We established through meetings and observations where staff relations had deteriorated and then made recommendations to management as to how a change could be instigated to improve both morale and the business overall. We provided on-site re-training and mentoring and assisted the management of the company to reinforce their control, vision and ethos.

Venue Management Services
The RBS CONSULT team is expert in providing the structure to create revenue streams for your business and, along with RBS CONSULT’s Associates, can help with every element involved in creating, marketing and maintaining a successful venue.
Case Study 3
An owner of a large stately house decided that their property needed a significant overhaul and that one of the key ways they wanted to fund this was by opening it as a wedding venue.
RBS CONSULT was able to assist by:
• Undertaking initial research to establish demand in the area
• Advising on product and pricing strategies
• Designing tariffs for the venue, accommodation and hospitality
• Designing a range of ancillary ‘value added’ services for the venue
• Advising on appropriate legal and financial structures
• Overseeing and advising on licensing and compliance issues, securing a premises license on behalf of the client
• Designing a full marketing campaign and creating all collateral, including a website, brochure and menu pack
• Handling all enquiries and providing a full sales service, including conducting ‘viewings’ with potential clients and then following up to secure as many sales as possible
• Providing a full report on a monthly basis to our clients of sales activity including a comparison against comparable venues and specific feedback from clients who had viewed
• Handling of all sales administration, including the creation of client contracts and fees.
• The RBS CONSULT Events team was able to provide their award-winning event management, food and service

This range of services meant not only that the client was able to launch a full wedding and events service within weeks but it saved significant time and money as RBS CONSULT was able to provide a full service, avoiding the need to hire separate marketing agencies and in-house administrative or sales staff.

Summary & Contacts
The case studies demonstrate RBS CONSULT’s expertise in delivering Hospitality and Event Management at Historic Buildings and Stately Homes along with a full range of support services for the bodies and individuals who have responsibility for them.
To start the improvement now or for more information on our full range of services please contact us: datamaster4real@gmail.com or call us on 07016328089.
59 Ezenei Avenue Asaba.