ID: LGC/1217/CSO
Job Description
Our Client, a fast-growing/reputable Logistics company is currently seeking to grow its team by hiring experienced Client Service Officers.
Job Title: Client Service Officer
Location: Lagos

Your responsibilities will include the following:
• Communicate effectively and build a professional relationship with carriers, shippers and internal/external customers to strive to exceed their total service expectations.
• Respond to carriers/customers to ensure critical success factors are achieved.
• Understand and complete all necessary customer specific tasks.
• Resolve customer issues.
• Manage shipments from origin to destination to ensure customer satisfaction.
• Build customer relationships and providing excellent customer service.
• Send new shipment bookings to customers.
• Manage daily emails/phone calls from customers.
• Use daily customer service report to make sure all release requirements have been met before containers arrive at final destination.
A suitable candidate must;
• be very detail oriented　
• be numbers oriented　
• be computer savvy and great with data entry 　
• have strong communication, both oral and written　

Experience in a Logistics Company will be an added advantage
Stating the job ID as subject, kindly send your CV to recruitment@pivotageconsulting.com
(Please ensure CVs are in MS Word format.)