Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldwide. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.

Contents
Open Jobs

Shop Operations Executive
Quality Assurance Executive (Call Centre)
Enterprise Support Executive (Call Centre)
Channel Voice Support Executive (Call Centre)
Social Media & Live Chat Executive (Call Centre)

Shop Operations Executive

Job TypeFull Time
QualificationBA/BSc/HND
LocationAbuja, Lagos, Rivers
Job FieldCustomer Care

Duties:

First line interaction with customers
Ensure customer queries / requests/ concerns are attended, documented and reported to management
Follow-up with relevant department should in case there is any delay, escalate at deviations
Connect with customers and maintain cordial relations in the interest of the business
Responsible for Stock and Cash Management at the shop
Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
Ensure efficient operations at shop by coordinating remedies of issues affecting operations
Ensure Customer Service attitude is exemplified by actions and initiatives
Motivate contribution from colleagues to ensure Customer Delight
Adopt standards for business activities/processes and ensure adherence
Ensure Daily Operational Reports are prepared and submitted in time
Share improvisations with management which can be replicated at all locations/processes


Quality Assurance Executive (Call Centre)

Job TypeFull Time
QualificationBA/BSc/HND
Experience3 years
LocationLagos
Job FieldCustomer Care

Duties:

Monitor transaction quality of agents over phone, email & chat transcripts
Maintain performance report of individual Team Members
Audit processes for identifying process gaps and provide inputs for process efficiency
Prepare monthly performance reports for Management reviews & Action Plan
Conduct Root Cause and Training Need Analysis for various process
Responsible for team motivation and Create team synergy for enhanced KPI performance
Prepare certification module and evaluate each batch before release to operations teams
Provide inputs to Supervisor Contact Centre for new process and refresher trainings to teams.
Maintain records of QA reports history of officials and share them with Supervisor / HOD every week.
Essential Skills:

Customer Focused,
Result oriented
Leadership quality
Energetic & Assertive
Knowledge of AVAYA and reporting structure
Proficient with Excel, Word & Power point
Team Player
Desired Attributes:

Relevant Call Centre experience
Should have Planning and organizing skills
Good interpersonal skills


Enterprise Support Executive (Call Centre)

Job TypeFull Time
QualificationBA/BSc/HND
Experience1 - 3 years
LocationLagos
Job FieldCustomer Care

Duties:

Ensure High levels of Customer Centric attitude and calls answered within defined threshold of 20 seconds
Emphasis on First Level Trouble shooting & redressal of complaints / service affecting issues over phone.
Maintain two way communication medium to ensure redressal provided is shared with customer over phone & email
Assist customers in setting up and/or troubleshooting problems with their service as necessary.
Liaise with the sales and technical operations officials as needed to meet customer’s needs.
Ensure all concerns are addressed within SLA committed with the customer(s)
Maintain records of SLA breaches and process recommendation for Service Extension or Prorated Compensation where resolution is delayed at the company’s end
Ensure relevant communications, records and data are updated and recorded
Maintain commercial records on payments, invoices, discounts or compensation extended on individual customer’s accounts
Identify and escalate situations requiring urgent attention to appropriate department
Prepare daily activity reports and share with TL / Supervisor and HOD
Essential Skills:

Customer Focus
Computer Knowledge
Commercial & Sales Acumen
Good written communication
Should posses Analytical & Comprehension skills
Internet and Tech savvy
Excel Knowledge
PRTG, M2000 or similar NMS applications is a MUST


Channel Voice Support Executive (Call Centre)

Job TypeFull Time
QualificationBA/BSc/HND
Experience1 - 3 years
LocationLagos
Job FieldCustomer Care

Duties:

Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
Ensure that calls are answered within defined threshold of 20 seconds
Handle customer complaints, requests and queries shared by Channel Partners via inbound calls
Emphasis on First Level Trouble shooting and concern redressal
Maintain two way communication medium to ensure redressal provided is also shared with Channel
Maintain and build lasting customer relationships by ensuring concerns attended are resolved
Ensure relevant communications, records and data are updated and recorded
Identify and escalate situations requiring urgent attention to appropriate department
Prepare daily activity reports and share with TL / Supervisor and HOD
Essential Skills:

Computer Knowledge
Internet and Tech savvy
Customer query resolving skills
Sales Acumen,
Customer Focus
Excel Knowledge is a MUST
Languages – Hausa, Yoruba, Igbo and English
go to method of application »

Social Media & Live Chat Executive (Call Centre)

Job TypeFull Time
QualificationBA/BSc/HND
Experience1 - 3 years
LocationLagos
Job FieldCustomer Care

Duties:

Manage customer complaints originating via chat or email or social networking sites
Help customer purchase new accounts or plan upgrade via Web Chat.
Provide 100% assistance to customers reaching Customer Service via Web Chat
Render support on queries and technical issues (L2) regarding devices and network
Exercise diagnostic skills for proper resolution as per process
Handle customer complaints on behalf of HOD-CSD
Essential Skills:

Focus on customer delight
Good written communication
Should posses Analytical & Comprehension skills
Adapt at resolving customer query & complaints
High familiarity with social media related communication
Required to work on multiple client applications
Required to work in multiple rotational shift pattern to support operational requirement
Posses Commercial and Sales Acumen
Excel Knowledge is a MUST

Method of Application

[url=www.]CLICK HERE TO APPLY[/url]

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naijajobspost:
Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldwide. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.

Contents
Open Jobs

Shop Operations Executive
Quality Assurance Executive (Call Centre)
Enterprise Support Executive (Call Centre)
Channel Voice Support Executive (Call Centre)
Social Media & Live Chat Executive (Call Centre)

Shop Operations Executive

Job TypeFull Time
QualificationBA/BSc/HND
LocationAbuja, Lagos, Rivers
Job FieldCustomer Care

Duties:

First line interaction with customers
Ensure customer queries / requests/ concerns are attended, documented and reported to management
Follow-up with relevant department should in case there is any delay, escalate at deviations
Connect with customers and maintain cordial relations in the interest of the business
Responsible for Stock and Cash Management at the shop
Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
Ensure efficient operations at shop by coordinating remedies of issues affecting operations
Ensure Customer Service attitude is exemplified by actions and initiatives
Motivate contribution from colleagues to ensure Customer Delight
Adopt standards for business activities/processes and ensure adherence
Ensure Daily Operational Reports are prepared and submitted in time
Share improvisations with management which can be replicated at all locations/processes


Quality Assurance Executive (Call Centre)

Job TypeFull Time
QualificationBA/BSc/HND
Experience3 years
LocationLagos
Job FieldCustomer Care

Duties:

Monitor transaction quality of agents over phone, email & chat transcripts
Maintain performance report of individual Team Members
Audit processes for identifying process gaps and provide inputs for process efficiency
Prepare monthly performance reports for Management reviews & Action Plan
Conduct Root Cause and Training Need Analysis for various process
Responsible for team motivation and Create team synergy for enhanced KPI performance
Prepare certification module and evaluate each batch before release to operations teams
Provide inputs to Supervisor Contact Centre for new process and refresher trainings to teams.
Maintain records of QA reports history of officials and share them with Supervisor / HOD every week.
Essential Skills:

Customer Focused,
Result oriented
Leadership quality
Energetic & Assertive
Knowledge of AVAYA and reporting structure
Proficient with Excel, Word & Power point
Team Player
Desired Attributes:

Relevant Call Centre experience
Should have Planning and organizing skills
Good interpersonal skills


Enterprise Support Executive (Call Centre)

Job TypeFull Time
QualificationBA/BSc/HND
Experience1 - 3 years
LocationLagos
Job FieldCustomer Care

Duties:

Ensure High levels of Customer Centric attitude and calls answered within defined threshold of 20 seconds
Emphasis on First Level Trouble shooting & redressal of complaints / service affecting issues over phone.
Maintain two way communication medium to ensure redressal provided is shared with customer over phone & email
Assist customers in setting up and/or troubleshooting problems with their service as necessary.
Liaise with the sales and technical operations officials as needed to meet customer’s needs.
Ensure all concerns are addressed within SLA committed with the customer(s)
Maintain records of SLA breaches and process recommendation for Service Extension or Prorated Compensation where resolution is delayed at the company’s end
Ensure relevant communications, records and data are updated and recorded
Maintain commercial records on payments, invoices, discounts or compensation extended on individual customer’s accounts
Identify and escalate situations requiring urgent attention to appropriate department
Prepare daily activity reports and share with TL / Supervisor and HOD
Essential Skills:

Customer Focus
Computer Knowledge
Commercial & Sales Acumen
Good written communication
Should posses Analytical & Comprehension skills
Internet and Tech savvy
Excel Knowledge
PRTG, M2000 or similar NMS applications is a MUST


Channel Voice Support Executive (Call Centre)

Job TypeFull Time
QualificationBA/BSc/HND
Experience1 - 3 years
LocationLagos
Job FieldCustomer Care

Duties:

Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
Ensure that calls are answered within defined threshold of 20 seconds
Handle customer complaints, requests and queries shared by Channel Partners via inbound calls
Emphasis on First Level Trouble shooting and concern redressal
Maintain two way communication medium to ensure redressal provided is also shared with Channel
Maintain and build lasting customer relationships by ensuring concerns attended are resolved
Ensure relevant communications, records and data are updated and recorded
Identify and escalate situations requiring urgent attention to appropriate department
Prepare daily activity reports and share with TL / Supervisor and HOD
Essential Skills:

Computer Knowledge
Internet and Tech savvy
Customer query resolving skills
Sales Acumen,
Customer Focus
Excel Knowledge is a MUST
Languages – Hausa, Yoruba, Igbo and English
go to method of application »

Social Media & Live Chat Executive (Call Centre)

Job TypeFull Time
QualificationBA/BSc/HND
Experience1 - 3 years
LocationLagos
Job FieldCustomer Care

Duties:

Manage customer complaints originating via chat or email or social networking sites
Help customer purchase new accounts or plan upgrade via Web Chat.
Provide 100% assistance to customers reaching Customer Service via Web Chat
Render support on queries and technical issues (L2) regarding devices and network
Exercise diagnostic skills for proper resolution as per process
Handle customer complaints on behalf of HOD-CSD
Essential Skills:

Focus on customer delight
Good written communication
Should posses Analytical & Comprehension skills
Adapt at resolving customer query & complaints
High familiarity with social media related communication
Required to work on multiple client applications
Required to work in multiple rotational shift pattern to support operational requirement
Posses Commercial and Sales Acumen
Excel Knowledge is a MUST

Method of Application

[url=www.]CLICK HERE TO APPLY[/url]

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