I have been having problems opening my google play store with my email address and i cant download any app on my new phone as a result of this issue. Though i bought the phone fair used(london used). It keep showing me redeem some issh or so. Please u guys should help me out

Is there a Google account signed into the phone?... If so you need to sign out the account first.
It would have been better if you sent a screenshot or something so that we can help you

pls to begin with,what kind of phone do you use,a tecno or what?

saxby:
pls to begin with,what kind of phone do you use,a tecno or what?

i use gionee gn-5001s

gilloway:
Is there a Google account signed into the phone?... If so you need to sign out the account first.
It would have been better if you sent a screenshot or something so that we can help you

Am finding it difficult to upload the screen shot

The only reasonable thing to do is just do a factory set and sign in to a fresh G Account.
or if you don't want to lose data on the phone, just Go to settings and enter >Apps Find >Playstore App Press >Clear Data

Do the same thing for the Google Play Services App