JOB DESCRIPTION

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

MAIN JOB TASKS AND RESPONSIBILITIES

- deal directly with customers either by telephone, electronically or face to face
- respond promptly to customer inquiries
- handle and resolve customer complaints
- obtain and evaluate all relevant information to handle product and service inquiries
- provide pricing and delivery information
- perform customer verifications
- set up new customer accounts
- process orders, forms, applications and requests
- organize workflow to meet customer time frames
- direct requests and unresolved issues to the designated resource
- manage customers' accounts
- keep records of customer interactions and transactions
- record details of inquiries, comments and complaints
- record details of actions taken
- prepare and distribute customer activity reports
- maintain customer databases
- manage administration
- communicate and coordinate with internal departments
- follow up on customer interactions
- provide feedback on the efficiency of the customer service process

KEY COMPETENCIES

- interpersonal skills
- communication skills - verbal and written
- listening skills
- problem analysis and problem-solving
- attention to detail and accuracy
- data collection and ordering
- customer service orientation
- adaptability
- initiative
- stress tolerance

EDUCATION AND EXPERIENCE

- Candidate must possess minimum of OND in any discipline
- knowledge of customer service principles and practices
- knowledge of relevant computer applications
- ability to type
- knowledge of administrative procedures
- numeric, oral and written language applications
- product knowledge


HOW TO APPLY

Qualified Candidate should send CV to hr.recruitmentconcept@gmail.com on or before 20/02/2018.

Whats the location pls? A female friend with yearsvof experience in Customer service and front desk role is hell bent to get fixed in dis position.