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Customer Service Representative by INNOSONCONCEPT: 12:01pm On Jan 27, 2018 |
JOB DESCRIPTION Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. MAIN JOB TASKS AND RESPONSIBILITIES - deal directly with customers either by telephone, electronically or face to face - respond promptly to customer inquiries - handle and resolve customer complaints - obtain and evaluate all relevant information to handle product and service inquiries - provide pricing and delivery information - perform customer verifications - set up new customer accounts - process orders, forms, applications and requests - organize workflow to meet customer time frames - direct requests and unresolved issues to the designated resource - manage customers' accounts - keep records of customer interactions and transactions - record details of inquiries, comments and complaints - record details of actions taken - prepare and distribute customer activity reports - maintain customer databases - manage administration - communicate and coordinate with internal departments - follow up on customer interactions - provide feedback on the efficiency of the customer service process KEY COMPETENCIES - interpersonal skills - communication skills - verbal and written - listening skills - problem analysis and problem-solving - attention to detail and accuracy - data collection and ordering - customer service orientation - adaptability - initiative - stress tolerance EDUCATION AND EXPERIENCE - Candidate must possess minimum of OND in any discipline - knowledge of customer service principles and practices - knowledge of relevant computer applications - ability to type - knowledge of administrative procedures - numeric, oral and written language applications - product knowledge HOW TO APPLY Qualified Candidate should send CV to hr.recruitmentconcept@gmail.com on or before 20/02/2018. |
Re: Customer Service Representative by Kmartt(m): 2:52pm On Jan 27, 2018 |
Whats the location pls? A female friend with yearsvof experience in Customer service and front desk role is hell bent to get fixed in dis position. |
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