JOB SUMMARY
A Senior Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest level technical issues.

JOB DUTIES/RESPONSIBILITIES
• Work escalated support issues related to Microsoft's core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.
• Perform network assessments, security audits and new client consultations
• Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
• Work with Sales Team to Engineer projects, identify new products and solutions, and research solutions for existing clients
• Document maintenance for all computer systems and network infrastructure
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Be available for other engineers and coach them to resolution

EDUCATION QUALIFICATION
BSc/Msc in Computer Science, Engineering or related studies

EXPERIENCE
7-9 years minimum experience

SKILLS & KNOWLEDGE REQUIRED
• Azure
• 0365
• SharePoint
• Active Directory
• Exchange
• Microsoft Windows Server 2012
• Web Filtering
• Anti-Virus
• LAN/WAN Networking
• Setting up PC’s
• VolP Configuration
• Server installations

OTHER REQUIRED KNOWLEDGE
• Firewall experience
• Backup Software
• Wi-Fi installations
• Routing
• Server 2008 experience
• Linux-Red hat/Debian experience
• VMware is preferred over HyperV CAT5e crimping

PERSONAL ABILITIES
• Motivated
• Excellent Communication skills
• Problem solving
• Goal getter


Interested and qualified candidates should forward CVs to mary@people-matters.co with the job role as the subject of the mail.