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Nairaland Forum / Science/Technology / Phones / AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? (12475 Views)
NCC Unveils New Unified Short Codes For All Mobile Networks In The Country / Ussd Code To Stop Auto Renewal Of Airtel Plan / How To Opt Out Of Etisalat (9mobile) Data Plan Auto-renewal (2) (3) (4)
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by maasoap(m): 8:16am On Feb 13, 2018 |
sorextee:He opted out himself. Even if it is not by default, he would still have options to turn it on. Those who want it off by default are more than those who want it on default, you can't argue that. Glo is even worse in the sense that you will receive the message that you have opted out of the autorenewal only for you to be auto renewed again. 1 Like |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by emajoe: 8:17am On Feb 13, 2018 |
Dont always leave your airtime up to the amount. That way its a win-win situation. Thank me later when they send you reminder that your auto-renewal is short of funds. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Nobody: 8:32am On Feb 13, 2018 |
jaymejate:But it's not permanent. When you subscribe again it gets turned ON again. There has to be a permanent deactivation. 1 Like |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Nobody: 8:34am On Feb 13, 2018 |
Ohammadike:It doesn't stop it permanently. It activates again on every new subscription. There should be a way to stop it permanently. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by babaztee: 8:41am On Feb 13, 2018 |
It is a fraud. I have sent STOP or STOPAUTORENEW to 141 or 440 on AIrTel, it is not working and they keep deducting from my airtime. Why cant they also include the STOP on the USSD menu list? This is really day-light robbing of millions of subscribers. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Nobody: 8:41am On Feb 13, 2018 |
Divay22:My issue is the so-called cancelling works temporarily. It becomes active again when you do a new subscription. There should be a permanent cancellation and also it should be OFF by default. Subscribers who want it should turn it ON themselves. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Nobody: 8:49am On Feb 13, 2018 |
martyns303:Let me tell my experience with 9mobile. I did N200 night subscription last year October. Since then I didn't used the Etisalat line. I switched it on just a few days back and loaded N200 and the money didn't reflect on my account. I was confused and amazed because 9mobile didn't even inform me about what the deduction was for. I loaded N1000 the following day and N200 was deducted again without explanation. I got pissed and contacted customer care. When I spoke to customer care that was when I was told I had an active night subscription. That's the subscription I did since last year and totally forgot about it. Auto-renewal should be turned OFF by default. Subscribers should opt for it by themselves. And there should be a way to turn it OFF permanently. The existing methods only works temporarily and reactivates again on a new subscription. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by nowpresence(f): 8:51am On Feb 13, 2018 |
personally, I love it. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by uuzba(m): 8:53am On Feb 13, 2018 |
The amount of money spent on phone credit is more than the cost of the phone itself. They should just be giving us phones for free. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by uuzba(m): 8:54am On Feb 13, 2018 |
nowpresence: Personally, you love it? What about impersonally, do you still love it? |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by dubilo: 8:56am On Feb 13, 2018 |
i think is better to allow those who need the autorenewal to activate it by themselves as against this automatic renewal method.It is very annoying,nd i think it intentional by the network provider especially mtn,NCC should take note and act on it. 1 Like |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by lenghtinny(m): 8:58am On Feb 13, 2018 |
Glo is the headquarters of fraudsters mehn.... I wanted to switch to another plan because their 1k plan was to small for me. I always ensured that I cancel the auto renewal and recharge only after I've received the confirmation message, but they still auto renew the plan despite the fact that I've canceled it..... I'd to abandon the Sim and network. These telcos are becoming desperate day by day always looking for ways to rip off their customers |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Nobody: 9:05am On Feb 13, 2018 |
sorextee:It doesn't suit everyone. My dad lost about N5000 and kept complaining about how his airtime is deducted cos he didn't understand these auto-renewal stuffs. It should be turned OFF by default then subscribers can turn it ON themselves if they wish. And there has to be a way to permanently turn it OFF. The existing methods only turns it OFF temporarily and activates again after a new subscription. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by just2endowed: 9:05am On Feb 13, 2018 |
I think auto renew should be stop. My experience with airtel is that, I subscribe for airtel 1k data and after few months I did not subscribe any sub again. I decided to buy 1k data for another different purpose. Before I know what's happening, airtel deducted my airtel. I I tried calling customer care 111, I realized I could get to call center agent. I was shocked. I tried to even cancel autorenewal on my own will, I realized I couldn't and all the codes online for the cancelation was not going anymore I decided to visit there office in ikeja since am at ikeja. I walk in and talk to the customer service guy about my challenge. He told me I cannot disable autorenewal anymore from my line that I have to visit any airtel office to disable it. I was disappointed and I ask him do disable it from his system, which he did and I ask if my money can be refunded back to my line. He told me no. I was not happy and I felt I should be able to disable this new scamming method. I went to airtel twitter handle and complain again. They apologize and later returned my money. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Nobody: 9:13am On Feb 13, 2018 |
SLIDEwaxie:The issue is it should be turned OFF by default. Subscribers who need it should turn it ON themselves so people who don't need it wouldn't have to keep turning it OFF on every new subscription. And there is currently no way to turn it OFF permanently. Existing methods works temporarily and reactivates on a new subscription. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Nobody: 9:19am On Feb 13, 2018 |
its daylight robbery
glo is the maddest of them all
dem do dat thing for me twice,i almost cried
i called them and almost swore at them
d thing pain me die |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Mofe72: 9:33am On Feb 13, 2018 |
It's even worse now. I cancelled the feature on my glo. 20 minutes later loaded credit, and they deducted my money |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by OdaNobunaga(m): 9:43am On Feb 13, 2018 |
calberian: Etisalat is actually much more expensive I have tried them severally before concluding, but the data service is better than mtn though I wouldn't call it excellent. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by oglalasioux(m): 9:45am On Feb 13, 2018 |
Data auto renewal is the greatest daylight robbery in the history of mankind. The thieving network providers will never stop it. And NCC continues to be a toothless bulldog. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by trutbetold: 9:52am On Feb 13, 2018 |
The provision for stopping Auto-Renewal doesn't work in Nigeria and they intentionally programmed it so. Let's assumed, this mobile subscribers called your cell phone line and while you're trying to bring out your mobile phone from your pocket; you picked the call and also entered a particular number that subscribered to there funny jokes and it N50 per week. You're in big shit ooo. The mobile subscribers in Nigeria are rubbing Nigerians big time. #STOPMOBILEAUTORENEWAL. 1 Like |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by nowpresence(f): 10:15am On Feb 13, 2018 |
uuzba:question?? |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by bedfordng(m): 10:34am On Feb 13, 2018 |
Ontarget:they everything has its own advantage. thanks to auto renewal else some of us can totally lose their airtime due to direct usage of the airtime once the data is exhausted . I can't count the number of times I got my airtime sucked up due to data exhausting . since they have auto renewal by default, first thing to do after subscribing is to deactivate before using. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Honesty007(m): 10:53am On Feb 13, 2018 |
Raph01: They are theives,its a form of targetting.All networks are suspect of this,but mtn most guilty.i dont think NTEL would do this! |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Nobody: 10:57am On Feb 13, 2018 |
bedfordng:These issues happen because the networks are robbing us like I already stated. Why would the networks start charging one's airtime when his data has been exhausted without cutting off internet access and notifying the subscriber he has exhausted his data? Your airtime shouldn't be charged for internet access in the first place. And why should I ALWAYS be deactivating auto renewal EVERYTIME I subscribe? I can possibly forget to do so from time to time. Why can't there be an option for a subscriber to PERMANENTLY disable auto-renewal to suit those who don't want it? You see the flaws? That's why I said the networks selfishly set these things for themselves to rob those who don't want auto-renewal. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by XX01(f): 11:00am On Feb 13, 2018 |
9mobile was so bad to me that I just dumped the sim card never to be used again. In a month, they auto renewed me for monthly Flexmore 2 times in the same month. I had 2 data subscriptions running at the same time. Next thing they will send an SMS that my data is exhausted and I won't be able to browse. After 2 days, my real data will show. Basically, they wanted to use that to make me re-subscribe. Since Etisalat left, they turned to broad daylight robbery. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by oyetpel(m): 11:06am On Feb 13, 2018 |
sorextee: Eh? Who be the guy that lost 55gb For those of us that subscribe for 1gb per month, we don't need auto renewal, because by the 2nd week we must have exhausted the data, so wetin wan roll-over? And we do alternate sometimes to smaller data plans... |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Liftedhands(f): 11:22am On Feb 13, 2018 |
My own problem with mtn is subscribing me to a package i was initially told I have insufficient balance for! Few days later when I recharged the required amount they automatically subscribed me to it without first asking me if I was still interested that is stealing in my opinion. I Should have the sole option of deciding when and if I need a subscription and not some auto renewal bull crab 1 Like
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Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Nobody: 1:39pm On Feb 13, 2018 |
Na mtn own dey vex me.Bin a while I used dem and I decided to try out wit dere one day plan and c if it is beta dan glo so I can swtich.They gave me an option of opting out but anytime I send,i keep getting 'Network out of order' reply.Now I can recharge my line cos immediately I do,na so dem go subscribe 4 me.E tire me,e b like say I go just kuku manage my glo. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by Proudlyngwa(m): 1:43pm On Feb 13, 2018 |
SLIDEwaxie: Your analysis is rubbish, auto renewal should not be by default, I should bold the option of opting in. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by pooozeee(m): 3:21pm On Feb 13, 2018 |
Yes they are, especially MTN and GLO, they are the worst And let me use this opportunity to advise GLO network to short down operation, they are becoming worst every day, it is not by force to operate a telecoms company voice and data service is too poor, the Indians incharge of there network aren't doing any thing Ontarget: |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by charlsecy(m): 3:35pm On Feb 13, 2018 |
Ohammadike:Read the post properly. |
Re: AUTO-RENEWAL: Are The Mobile Networks Robbing Subscribers? by LaExpert: 8:56pm On Feb 13, 2018 |
Offpoint: More like a vendor that drops news paper for you and picks the money in a safe close to where he drops it. If he doesn't find money, he doesn't drop, if he finds, he picks and drops. |
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