Our client has a chain of restaurant outlets; they provide outdoor catering services to corporate organizations as well as individuals for diverse events. As a result of continuous growth the service of an Operations Supervisor has become vacant.

Job Location: Lagos State.

Role Objective:
Supervising and coordinating the staff; ensuring the smooth running of the restaurant; making sure there are no hitches during and after service to customers in the assigned locations.

Work Activities:

1. Operations Management of the Restaurants and Outdoor Projects
• Lead, supervise and monitor operational activities
• Provide strategic and tactical operational direction
• Direct cleaning of kitchen and dining areas to maintain sanitation standards
• Maintain budget, pay bills, monitor bookkeeping records and perform other record keeping tasks
• Work closely with the Productions units to estimate quantities of foods, beverages, and supplies to be ordered for all the outlets
• Monitor and oversee purchases of raw food and beverages ; coordinate supply requisitions for the different outlets
• Ensure that the frontline staff are properly kitted and knows what to do
• Arrange for maintenance and repair of equipment and other services
• Total receipts and balance against sales, deposit receipts.
• Schedule work hours for servers and kitchen staff.
• Ensure the kitchen utensils and eating area are properly cleaned for use
• Ensure delivery of outdoor foods are on time as scheduled
• Establish and ensure routine and reactive maintenance for all restaurant equipment


2. Effective People Management

• Supervise all direct and indirect reports and support performance management systems for all staff
• Ensure continuous training and capacity development of the entire work force


3. Marketing & Business Development
• Work closely with the marketing units to drive sales, marketing and business expansion activities of the organization


4. Customer Relationship Management
• Develop and maintain business relationships with all key client and prospect contacts
Lead and ensure excellent customer relationships
• Resolve customer complaints about food quality or service (if any)
• Ensure timely and satisfactory resolution of all customer complaints/issues: within 24 hours.


Required Skills, Experience & Education:
• Supervisory Skills
• Customer Service Skills
• Planning & organizing skills
• Ability to cope well under pressure
• Ideal candidate must be firm, honest, hard working and credible
• Minimum of 5 years supervisory role in the food/hospitality/Industrial Catering industry.
• Degree in Hotel & Catering Management or other social sciences field


Salary & how to apply:
• Salary is between N60, 000 – N70, 000/m + daily feeding + other benefits
• Experienced and interested restaurant supervisors /Managers should apply to “mgtpositions@stresert.com” using ‘ROSFJ’ as the subject of mail before 5th March 2018.

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