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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Vacancy: Customer Relationship Manager (CRM) (1006 Views)
New Vacancy: Customer Service Representative / VACANCY: Customer Relationship Manager (ABUJA) / Customer Relationship MANAGER Wanted Urgently (2) (3) (4)
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Vacancy: Customer Relationship Manager (CRM) by tolex29(f): 3:56pm On Feb 23, 2018 |
Our client, a multinational Manufacturing Company with head office in Lagos, is currently recruiting suitably qualified candidates to fill the position above Job Ref: A18 Job Location: Lagos State Duties • Achieving client relationship targets and KPI’s set • Carrying out client satisfaction surveys and reviews. • Building and maintaining relationships with clients and key personnel. • Monitoring company performance against service level agreements and flagging potential issues • Conducting business reviews to ensure clients are satisfied with their products and services. • Alerting the sales team to opportunities for further sales within key clients. • Working closely with Account Managers and Sales Consultants. • Escalating and resolving areas of concern as raised by clients. • Passing leads to the sales team and following up on progress. • Liaising with internal departments to ensure client needs are fulfilled effectively. Qualification • Degree in any Social Science course • 7 Years experience in Customer Service Management • At least 5 years leading Call Centre Operations Competency Requirements • Previous experience working as a client relationship manager or a track record of managing client relationships • In-depth knowledge of customer service policies and practices • Strong interpersonal skills and an ability to build rapport with customers. • Proficiency in CRM system MS Office applications • Thinking analytical problem solving skills • Active listening skills and high stress tolerance level • Strong leadership capabilities • Organizing, planning, and negotiation skills Remuneration: 7-9million per annum How to Apply: Qualified applicants with required years of experience should forward CVs to mgtpositions@stresert.com using ‘A18’ as subject of mail before March 25, 2018. |
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