usiness strives on customers’ referrals, the more referrals you make the more sales, but this referral is a function of customer care, how you relate you’re your customers in the process of transaction. Do you just sell your goods or service to customers or do you sell yourself. You should learn to befriend customers and build relationship with them. Managing relationships with customers by putting in place strategies for effective long-term communication is critical and will result in increased repeat business and therefore more revenue and less marketing and client acquisition costs.

For great customer service, you have to engage following customer care strategies:
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