Company Profile

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

1. Front Desk Agent / Associate
Job ID: HOT04Y6H
Location: Ikeja, Lagos

Job Summary

A Front Desk Agent / Associate provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As A Front Desk Agent / Associate, you will serve on the Front Office Team, to provide services for Guests, to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent / Associate truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that the Front Desk Manager is kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary.
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Calm, efficient, and organized with great attention to detail
Ability to multi-task while maintaining a positive attitude when working with a Guest
Professional manner with an emphasis on hospitality and guest service
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
Conflict resolution experience

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2. Administrative Coordinator

Job ID: HOT04ZEP
Location: Ikeja, Lagos

Job Summary

An Administrative Coordinator is responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience while providing secretarial support, managing the mail, and carrying out filing.
What Will I Be Doing?
As an Administrative Coordinator, you will be responsible for carrying out the daily activities of the Executive office to deliver an excellent staff experience. An Administrative Coordinator will also be required to provide secretarial support, manage mail, and carry out all filing. Specifically, you will be responsible for performing the following tasks to the highest standards:

Carry out daily administrative activities of the Executive office while adhering to Hilton Standards, policies and procedures
Provide secretarial support to the Executive team
Ensure all communications, particularly relating to owners, guests and the Corporate office are handled promptly and professionally
Receive and distribute mail
Ensure outgoing mail is dispatched in a timely manner
Provide minutes to Executive Team Meetings and compile management reports in a timely and accurate manner if necessary
Maintain adequate supplies of office stationary
Identify and build internal and external relationships
Carry out all filing
Comply with all key security mandates
Report any maintenance issues or hazards
Maintain own work area in a clean, tidy and good manner
Report defective materials and equipment
Assist with special projects related to the Executive Office
Requirements
What are we looking for?
An Administrative Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Excellent verbal and written communication skills
Excellent administration and IT skills
Committed to delivering a high level of customer service, both internally and externally
Flexibility to respond to a range of different work situations
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous administrative experience in a fast paced environment

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3. Laundry Attendant

Job ID: HOT04Y6D
Location: Ikeja, Lagos

Job Summary

A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience.
What Will I Be Doing?
As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Laundry Attendant will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

Ensure support is provided to the laundry function when required
Complete wash cycles, folding of linen and correct storage
Manage guest requests in line with company brand standards and one call delivery deadline
Greet guests in public areas and rooms in a warm and friendly manner
Provide laundry, pressing, sewing, and other similar services to guests
Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly
Maintain linen room and uniform store - Ensure floors are stocked with the correct amount of each linen items
Ensure chemicals are used and stored correctly
Report maintenance and hazard issues
Comply with hotel security, fire regulations and all health and safety legislation
Requirements
What are we looking for?
A Laundry Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
Respond to guest requests and deliver high levels of service
Methodical and well organised
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous laundry experience
Experience in a similar role

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Hilton is a multi-national company with headquarters based in the US.