Help please...

For the past five days now, I've not been able to browse or use the airtel internet service properly. I've called them, visited their service center and done all what I can, yet, no solution!!

I use a tecno J8 phone, have an active data sub with about 2G left.

The problem I can't use whatsapp, facebook, instagram, twitter, LinkedIn, and all/any social apps, I can't use chrome to browse.

BUT

I can use the local browser than came with the phone!!
I keep getting notifications from facebook on some activivities but I can't access them on the facebook app.
I also get whatsapp notification that I "may have some new messages", but nothing comes in. Messages I send expire without sending out
The play store also seems to be working just fine, the automatic updates and all are working.

When I remove my SIM from the phone and insert it in my blackberry, it works well and I can use the hot-spot. However, the browser there is also the custom browser. The bbm works(against that of the tecno) but there's not whatsapp, facebook etc to compare.

Please, does anyone have a solution to this? I actually don't want to switch browsing network, mtn and Etisalat aren't friendly with data at all and Glo... Well... I can't shout.

Please, help ooo....

This section must be very boring or did I pot the topic in the wrong section? Haba, people, over 50 views and no comment?

TR1212:
Help please...

For the past five days now, I've not been able to browse or use the airtel internet service properly. I've called them, visited their service center and done all what I can, yet, no solution!!

I use a tecno J8 phone, have an active data sub with about 2G left.

The problem I can't use whatsapp, facebook, instagram, twitter, LinkedIn, and all/any social apps, I can't use chrome to browse.

BUT

I can use the local browser than came with the phone!!
I keep getting notifications from facebook on some activivities but I can't access them on the facebook app.
I also get whatsapp notification that I "may have some new messages", but nothing comes in. Messages I send expire without sending out
The play store also seems to be working just fine, the automatic updates and all are working.

When I remove my SIM from the phone and insert it in my blackberry, it works well and I can use the hot-spot. However, the browser there is also the custom browser. The bbm works(against that of the tecno) but there's not whatsapp, facebook etc to compare.

Please, does anyone have a solution to this? I actually don't want to switch browsing network, mtn and Etisalat aren't friendly with data at all and Glo... Well... I can't shout.

Please, help ooo....

APN settings issues

kvngjesse:

APN settings issues

Finally!! Thanks for your response. However, the settings weren't actually tempered with. I've been using the phone and line for about 2yeara now. I even went to Airtel service center and called the cc severally. They've been sending me series of apn settings texts, yet, nothing!!

TR1212:


Finally!! Thanks for your response. However, the settings weren't actually tempered with. I've been using the phone and line for about 2yeara now. I even went to Airtel service center and called the cc severally. They've been sending me series of apn settings texts, yet, nothing!!

I'll send you one to try et

kvngjesse:

I'll send you one to try et

OK... Thanks... Waiting...

That is weird. Have u checked your settings? Clear the data of the apps that are not working. Maybe it will work.

Thanks everyone. I've resolved it.

TR1212:
Thanks everyone. I've resolved it.

how did u resolve it bro

aro1:
how did u resolve it bro

My phone settings. Apparently, I restricted internet access over mobile network.


...and I'm a sis, not a bro.