Operations Support Technician

Scope of Position:
Our client is an aspiring player in the renewable energy industry with a focus on energy storage systems. They are involved in the battery sales/maintenance as well as regeneration of batteries. In the long term, the company intends to commence battery recycling as part of their activities. The battery regeneration aspect of the business extends the useful life of high-end batteries used in the Solar, Inverter, telecoms, UPS and Banking industries, while helping clients reduce their energy cost.
The Operations Support Technician under general supervision of the Operations Manager will be trained to diagnose client batteries brought for regeneration, advise clients on their batteries and be directly involved in the battery regeneration activities.

Working Conditions:
100% of time is spent in the office/battery regeneration environment, utilizing computers, monitoring battery regeneration equipment, phones and general office equipment. This position might also require using/operating lifting equipment for batteries and working in enclosed environments. Safety and attention to detail is required in the operations/handling batteries.

Responsibilities:
• Provide technical advice to customers on the right batteries for their use.
• Monitor battery regeneration machines and activities
• Maintain appropriate service level agreements on requests and incidents.
• Create documentation for operational processes and procedures.
• Clearly communicate technical solutions to internal and external customers in a user-friendly and professional manner
• Provide project management support as required by the company.
• Provide technical support to the business development team as and when required
Qualifications:
• Minimum 2-5 years post NYSC work experience in a technical environment.
• HND qualification in electrical engineering
• Ideal candidate should have an interest in energy storage systems and knowledge of series and parallel connections of batteries will be required.
• Good computer skills
• Painstaking and troubleshooting skills.
• Clear and effective verbal and written communications.
• Excellent interpersonal skills and attention to customer service
• Enjoy working on cross-functional teams.
• Professional appearance and demeanor.

Cvs can be sent to energystoragerecruitment@gmail.com. application closes by April 8, 2018. Office is located in the Lekki Phase 1 area of Lagos