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How A Customer Stood His Ground Against Outrageous NEPA Bill. - Politics (3) - Nairaland

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Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by LibertyRep: 9:00pm On Mar 29, 2018
Sleezwizz:


Get your facts right... the Minister of Power was only refering to Maximum Demand Customers like manufacturing companies and co...

OK. Thanks.
In any case, was that adhered to? I mean are those companies now exempted from paying power bills until they get the prepaid meters?
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by GreatManBee: 9:00pm On Mar 29, 2018
Nice!
nairalandtruthr:
Copied. May be helpful

A thread on why PREPAID METER being distributed TO ALL may never be achieved in Nigeria.
After the Nigerian Police, Nigerian Electricity distribution companies are next on the list when it comes to corruption. This has been in existence from time immemorial, just like barracks, many government have come and gone but the deep rooted corruption in the system remains
In April 2016, I moved in to my current apartment. The apartment was still connected to an old meter and there was an outstanding payment of about N385,000.00 to be paid.

This wasn't revealed to me before I made payment for the rent, as usual (that's how they all do)
This became a worry and an absolute headache.

I asked the landlord why it was so and she made me understand that the apartment was not in use for 5years.

I asked how come it wasn't reported to NEPA so they'd stop the billing, she gave me a copy of the letter she wrote to them
So I took the matter up, wrote several mails to Eko electricity company and the matter was on for 11months, note that in the space of this 11 months, I never got a monthly bill lesser than 24,000.00

You want to ask if I have a factory in my apartment? No I don't.
So it extended from wanting the company to zerorize the ridiculous outstanding balance in the billing account to fighting and contesting the outrageous billing system which do not in any way represent my true electricity consumption and wanting a Prepaid Meter

The battle began.
After several exchange of mails betweens myself and Eko Electric and no solution was forthcoming, I moved the matter to NERC, the regulatory body for all electricity distribution companies in Nigeria.

I filed a petition against Ekedp and the undertaking in charge of my area.
Lo and behold, after three days from the petition submission to NERC, I got a call from the marketing manager for my area pleading for me to make myself available to allow them come to my house and take inventory of the electrical appliances I use.

NERC is working yeah? Right.
A staff of the Ekedp came to take the inventory and at the end of the computations, we calculated and multiplied each appliance by the estimated units they consume per day and multiplied by 31days.

Recall I said I never got a bill less than 24k in a month?
Then we arrived at a figure that even the Eko electric staff who came to take the inventory opened his mouth and couldn't close it.

What I should be billed based on having 24hour light per day(which is not even possible) in 31 days was 4,800.00

I almost ran mad.
I took a copy of the report, scanned it and attached it to my next petition to NERC.

At this point, the marketing manager attached to my undertaking had started calling and begging me to stop the petitions.

That they could all get sacked if matters gets escalated further.
Then in September 2017, after all the troubles and how I never got tired if pursuing the issue, I got a mail from Eko electricity to come with some required documents in order to fill a form for a PREPAID METER.

I went there and did as they requested

At Last.
On 27 November 2017, I was on leave.
I was at my gate then this Alfa looking guy was parading and trying to see house number on the fence. My instinct told me to ask if he was asking for Ayo, then he said yes

He was the prepaid meter installer, he was with my new prepaid meter
I also recall that before the whole issue started, I was discouraged severally that I can never be given prepaid meter due to the outstanding balance on the billing account, I paid no mind to all the people that said that and went ahead with my case.
I got the Prepaid meter for FREE. After a week, bill was brought and boom, outstanding balance has been cleared from 385,000.00 to zero balance.

How did I achieve this?
I mean I didn't pay a dime to anyone and I never for once bribed my way in all my dealings.
I achieved this simply because;

1. I knew my right.
2. I wouldn't settle for mediocrity
3. I never stopped pushing even after several months and it seemed unachievable
4. I was ready to take the matter up anywhere
5. I was informed.
Now imagine how many people are out there who don't even know how to go about such tedious and draining process.

I learnt that a lot of people even paid as much as 40k to get the prepaid meter. Something that's supposed to be free.
Since the prepaid meter was installed in November 27 2017, I have not exhausted the 303 units that came with it which is calculated to be 7,200.00

And I still have 140units left to use.

That's over four (4) months now
Do you now see why these people will never allow dream of every homes having a prepaid meter become a reality?

Because such development will block all holes where the electricity distribution corrupt members of staff perpetrate their fraudulent activities and corruption from.
They know that they will be forced to give light more in order to generate revenue and will not be able to charge people outrageously as they are currently doing and remitting the proceeds of their criminal act to their pockets.

Stand up and Fight for what is your right.
Prepaid meter is your right, fight for it to the latter.

If you believe that your monthly electricity bill do not represent your consumption, make a case.

If you're in Lagos, Ikeja Electricity company and Eko electricity company are there for you.

If they fail, involve NERC.
That will be all, for now.
Due to popular demand, these are the email addresses you can forward your complaints to -
Ikeja Electricity Distribution - customercare@ikejaelectric.com
Eko Electricity Distribution - customercare@ekedp.com
Nigerian Electricity Regulatory Commission - complaints@nerc.gov.ng

https://mobile.twitter.com/PureMind__/status/976162474117484546

1 Like

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by Jidibia(m): 9:03pm On Mar 29, 2018
nairalandtruthr:
Copied. May be helpful

A thread on why PREPAID METER being distributed TO ALL may never be achieved in Nigeria.
After the Nigerian Police, Nigerian Electricity distribution companies are next on the list when it comes to corruption. This has been in existence from time immemorial, just like barracks, many government have come and gone but the deep rooted corruption in the system remains
In April 2016, I moved in to my current apartment. The apartment was still connected to an old meter and there was an outstanding payment of about N385,000.00 to be paid.

This wasn't revealed to me before I made payment for the rent, as usual (that's how they all do)
This became a worry and an absolute headache.

I asked the landlord why it was so and she made me understand that the apartment was not in use for 5years.

I asked how come it wasn't reported to NEPA so they'd stop the billing, she gave me a copy of the letter she wrote to them
So I took the matter up, wrote several mails to Eko electricity company and the matter was on for 11months, note that in the space of this 11 months, I never got a monthly bill lesser than 24,000.00

You want to ask if I have a factory in my apartment? No I don't.
So it extended from wanting the company to zerorize the ridiculous outstanding balance in the billing account to fighting and contesting the outrageous billing system which do not in any way represent my true electricity consumption and wanting a Prepaid Meter

The battle began.
After several exchange of mails betweens myself and Eko Electric and no solution was forthcoming, I moved the matter to NERC, the regulatory body for all electricity distribution companies in Nigeria.

I filed a petition against Ekedp and the undertaking in charge of my area.
Lo and behold, after three days from the petition submission to NERC, I got a call from the marketing manager for my area pleading for me to make myself available to allow them come to my house and take inventory of the electrical appliances I use.

NERC is working yeah? Right.
A staff of the Ekedp came to take the inventory and at the end of the computations, we calculated and multiplied each appliance by the estimated units they consume per day and multiplied by 31days.

Recall I said I never got a bill less than 24k in a month?
Then we arrived at a figure that even the Eko electric staff who came to take the inventory opened his mouth and couldn't close it.

What I should be billed based on having 24hour light per day(which is not even possible) in 31 days was 4,800.00

I almost ran mad.
I took a copy of the report, scanned it and attached it to my next petition to NERC.

At this point, the marketing manager attached to my undertaking had started calling and begging me to stop the petitions.

That they could all get sacked if matters gets escalated further.
Then in September 2017, after all the troubles and how I never got tired if pursuing the issue, I got a mail from Eko electricity to come with some required documents in order to fill a form for a PREPAID METER.

I went there and did as they requested

At Last.
On 27 November 2017, I was on leave.
I was at my gate then this Alfa looking guy was parading and trying to see house number on the fence. My instinct told me to ask if he was asking for Ayo, then he said yes

He was the prepaid meter installer, he was with my new prepaid meter
I also recall that before the whole issue started, I was discouraged severally that I can never be given prepaid meter due to the outstanding balance on the billing account, I paid no mind to all the people that said that and went ahead with my case.
I got the Prepaid meter for FREE. After a week, bill was brought and boom, outstanding balance has been cleared from 385,000.00 to zero balance.

How did I achieve this?
I mean I didn't pay a dime to anyone and I never for once bribed my way in all my dealings.
I achieved this simply because;

1. I knew my right.
2. I wouldn't settle for mediocrity
3. I never stopped pushing even after several months and it seemed unachievable
4. I was ready to take the matter up anywhere
5. I was informed.
Now imagine how many people are out there who don't even know how to go about such tedious and draining process.

I learnt that a lot of people even paid as much as 40k to get the prepaid meter. Something that's supposed to be free.
Since the prepaid meter was installed in November 27 2017, I have not exhausted the 303 units that came with it which is calculated to be 7,200.00

And I still have 140units left to use.

That's over four (4) months now
Do you now see why these people will never allow dream of every homes having a prepaid meter become a reality?

Because such development will block all holes where the electricity distribution corrupt members of staff perpetrate their fraudulent activities and corruption from.
They know that they will be forced to give light more in order to generate revenue and will not be able to charge people outrageously as they are currently doing and remitting the proceeds of their criminal act to their pockets.

Stand up and Fight for what is your right.
Prepaid meter is your right, fight for it to the latter.

If you believe that your monthly electricity bill do not represent your consumption, make a case.

If you're in Lagos, Ikeja Electricity company and Eko electricity company are there for you.

If they fail, involve NERC.
That will be all, for now.
Due to popular demand, these are the email addresses you can forward your complaints to -
Ikeja Electricity Distribution - customercare@ikejaelectric.com
Eko Electricity Distribution - customercare@ekedp.com
Nigerian Electricity Regulatory Commission - complaints@nerc.gov.ng

https://mobile.twitter.com/PureMind__/status/976162474117484546
Nice
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by Dotng: 9:08pm On Mar 29, 2018
The next level of thievery is the installation of a new type of prepaid meter that has been programmed to consume more units. There has been cries all over town about this meter. Yesterday, the electricity distribution company staff came around with generic letters to houses in our neighborhood on their intention to replace the prepaid meter we are using with a new one with suggestions that this one will serve us better and all what not. Who asked them? I am waiting for them to come. They are crazy. Fraudsters. This is prepaid meter that has been used before I moved to the house. I have been occupying the house for twenty months now with no complaints except that of irregular supply of power.

4 Likes

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by Coldfeets: 9:11pm On Mar 29, 2018
Is it still called NEPA?

E be like say that name NEPA no go ever die for una mouth?
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by Nobody: 9:13pm On Mar 29, 2018
My dad also had similar issues and after writing to NERC, they came on a Sunday evening to install all the meters

4 Likes

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by bukatyne(f): 9:13pm On Mar 29, 2018
Very good thread.

One needs to stand up to these people. A colleague did something similar last week.
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by ademijuwonlo(f): 9:17pm On Mar 29, 2018
In 2015, we were given crazy NEPA bill for a year and all my mom did was to write a letter to the head office (IBDEC )in Osun state. The manager complained that our consumption was too low and that was why we were been given an estimated crazy bill for a house.....after some heated arguments, the manager asked one of the staffs to follow my mom to see if the meter had been tempered with since our consumption was supposedly low to them, and when the staff got to our house he discovered that no one had done anything to prevent the meter from working optimally.
A year (2016) after the complaints and letters were written, the bill was regenerated based on the meter readings they took originally....the crazy bill was then wiped, they started billing us based on our consumption and the new bill also showed that IBDEC was the one owing us over ten thousand naira.
I was surprised our letters were even treated cos a year had passed and we had given up!

1 Like

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by Naijageak(m): 9:19pm On Mar 29, 2018
Delta state na disease

1 Like

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by aromonday(m): 9:23pm On Mar 29, 2018
Nice one.... Stand for your right
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by santuse: 9:29pm On Mar 29, 2018
Nice one, I like your courage
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by konfused: 9:31pm On Mar 29, 2018
Very good, sincerely the day you start using a prepaid meter, you will marvel at the corruption going on at PHCN.

I used to pay not less than 12000 a month at Aba for a 3bedroom, then we fought and got a prepaid meter from EEDC Enugu, can you imagine that my bill has not been up to 4000 for the past 3months.

It is really astonishing since then I have not seen any EEDC official coming to disconnect our light.

1 Like

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by czarina(f): 9:43pm On Mar 29, 2018
TEYA:

What you won't believe is that I met several Nigerians who claim with the old meter, they are cheating nepa and do not even want the prepaid meter. I just weak when my own sister told me she does not want the prepaid meter.
lol... That's where many get it wrong. PHCN be dishing out bill anyhow with the old meter... One day, they'll understand.
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by 11thCondo(m): 10:16pm On Mar 29, 2018
people in Anambra State, Onitsha precisely are supposed to write to same office, right? Because for the past 3years no power supply in my flat after our prepaid meter mysteriously got lost. The power holding has been saying, when they start giving new Meters that ours would be fixed. Even when we got one through the help of an official in PHCN office, they still came back not long ago and disconnected it giving flimsy excuses.


I'm so tired. Any body with any advice please.
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by CioAngels(f): 10:26pm On Mar 29, 2018
Please madam, can you avail us with a copy of your first petition letter. Thank you.
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by seighapaul(m): 10:44pm On Mar 29, 2018
Wow! Am just pondering how I can go through all stress the OP went thru...It's not even my personal house (am a tenant).

The Igbo landlords here in Lagos don't mind spending 50k-60k (+ settlement) to get these prepaid meters in all their flats. You can't imagine what an average rent will go for in these properties.

The Yoruba landlords are so lazy and annoying that they're ready to wait for 10years and expect government to bring the meters (free of charge) to their properties. Even with the outrageous estimated billing, these landlords still pester their tenants to pay through their nose.

The Hausa landlords don't give a hoot and believe they have the backing of one of their own (Buhari). Disconnect their wire and they'll immediately connect it back.

How do you guys expect a tenant to fight a 8months to 2yrs battle with NEPA (sorry PHCN)? It's just not worth it as a tenant
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by Demmtek(m): 10:46pm On Mar 29, 2018
Oga you try late last year in our something similar to yours happened we had to write a letter to ikedc, nerc, then u wanna make dem scared copy the CPC consumer protection council, they will respond infact it will the first priority for the working week
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by samigben(m): 10:54pm On Mar 29, 2018
[quote author=nairalandtruthr post=66250673]Copied. May be helpful

A thread on why PREPAID METER being distributed TO ALL may never be achieved in Nigeria.
After the Nigerian Police, Nigerian Electricity distribution companies are next on the list when it comes to corruption. This has been in existence from time immemorial, just like barracks, many government have come and gone but the deep rooted corruption in the system remains
In April 2016, I moved in to my current apartment. The apartment was still connected to an old meter and there was an outstanding payment of about N385,000.00 to be paid.

This wasn't revealed to me before I made payment for the rent, as usual (that's how they all do)
This became a worry and an absolute headache.

I asked the landlord why it was so and she made me understand that the apartment was not in use for 5years.

I asked how come it wasn't reported to NEPA so they'd stop the billing, she gave me a copy of the letter she wrote to them
So I took the matter up, wrote several mails to Eko electricity company and the matter was on for 11months, note that in the space of this 11 months, I never got a monthly bill lesser than 24,000.00

You want to ask if I have a factory in my apartment? No I don't.
So it extended from wanting the company to zerorize the ridiculous outstanding balance in the billing account to fighting and contesting the outrageous billing system which do not in any way represent my true electricity consumption and wanting a Prepaid Meter

The battle began.
After several exchange of mails betweens myself and Eko Electric and no solution was forthcoming, I moved the matter to NERC, the regulatory body for all electricity distribution companies in Nigeria.

I filed a petition against Ekedp and the undertaking in charge of my area.
Lo and behold, after three days from the petition submission to NERC, I got a call from the marketing manager for my area pleading for me to make myself available to allow them come to my house and take inventory of the electrical appliances I use.

NERC is working yeah? Right.
A staff of the Ekedp came to take the inventory and at the end of the computations, we calculated and multiplied each appliance by the estimated units they consume per day and multiplied by 31days.

Recall I said I never got a bill less than 24k in a month?
Then we arrived at a figure that even the Eko electric staff who came to take the inventory opened his mouth and couldn't close it.

What I should be billed based on having 24hour light per day(which is not even possible) in 31 days was 4,800.00

I almost ran mad.
I took a copy of the report, scanned it and attached it to my next petition to NERC.

At this point, the marketing manager attached to my undertaking had started calling and begging me to stop the petitions.

That they could all get sacked if matters gets escalated further.
Then in September 2017, after all the troubles and how I never got tired if pursuing the issue, I got a mail from Eko electricity to come with some required documents in order to fill a form for a PREPAID METER.

I went there and did as they requested

At Last.
On 27 November 2017, I was on leave.
I was at my gate then this Alfa looking guy was parading and trying to see house number on the fence. My instinct told me to ask if he was asking for Ayo, then he said yes

He was the prepaid meter installer, he was with my new prepaid meter
I also recall that before the whole issue started, I was discouraged severally that I can never be given prepaid meter due to the outstanding balance on the billing account, I paid no mind to all the people that said that and went ahead with my case.
I got the Prepaid meter for FREE. After a week, bill was brought and boom, outstanding balance has been cleared from 385,000.00 to zero balance.

How did I achieve this?
I mean I didn't pay a dime to anyone and I never for once bribed my way in all my dealings.
I achieved this simply because;

1. I knew my right.
2. I wouldn't settle for mediocrity
3. I never stopped pushing even after several months and it seemed unachievable
4. I was ready to take the matter up anywhere
5. I was informed.
Now imagine how many people are out there who don't even know how to go about such tedious and draining process.

I learnt that a lot of people even paid as much as 40k to get the prepaid meter. Something that's supposed to be free.
Since the prepaid meter was installed in November 27 2017, I have not exhausted the 303 units that came with it which is calculated to be 7,200.00

And I still have 140units left to use.

That's over four (4) months now
Do you now see why these people will never allow dream of every homes having a prepaid meter become a

1 Like

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by samigben(m): 10:57pm On Mar 29, 2018
Thanks for the information i am been Charged for #300k+ for more than 3years now.
I choose to follow your Step.
Except My Case Soonest.
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by EarthXmetahuman: 11:15pm On Mar 29, 2018
I think I will bombard nerc with email about my prepaid meter.


The bastard ibedc keeping dishing 9k estimated bill every month even when I don't use the power for 24 hrs a whole month.

Everytime I mention prepaid, they just give stupid excuse.

1 Like

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by EarthXmetahuman: 11:16pm On Mar 29, 2018
[s]
seighapaul:
Wow! Am just pondering how I can go through all stress the OP went thru...It's not even my personal house (am a tenant).

The Igbo landlords here in Lagos don't mind spending 50k-60k (+ settlement) to get these prepaid meters in all their flats. You can't imagine what an average rent will go for in these properties.

The Yoruba landlords are so lazy and annoying that they're ready to wait for 10years and expect government to bring the meters (free of charge) to their properties. Even with the outrageous estimated billing, these landlords still pester their tenants to pay through their nose.

The Hausa landlords don't give a hoot and believe they have the backing of one of their own (Buhari). Disconnect their wire and they'll immediately connect it back.

How do you guys expect a tenant to fight a 8months to 2yrs battle with NEPA (sorry PHCN)? It's just not worth it as a tenant
[/s]your brain is completely out of commission.
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by Sleezwizz: 11:17pm On Mar 29, 2018
LibertyRep:


OK. Thanks.
In any case, was that adhered to? I mean are those companies now exempted from paying power bills until they get the prepaid meters?

To my understanding, majority of those companies have been metered....
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by Sleezwizz: 11:19pm On Mar 29, 2018
seighapaul:
Wow! Am just pondering how I can go through all stress the OP went thru...It's not even my personal house (am a tenant).

The Igbo landlords here in Lagos don't mind spending 50k-60k (+ settlement) to get these prepaid meters in all their flats. You can't imagine what an average rent will go for in these properties.

The Yoruba landlords are so lazy and annoying that they're ready to wait for 10years and expect government to bring the meters (free of charge) to their properties. Even with the outrageous estimated billing, these landlords still pester their tenants to pay through their nose.

The Hausa landlords don't give a hoot and believe they have the backing of one of their own (Buhari). Disconnect their wire and they'll immediately connect it back.

How do you guys expect a tenant to fight a 8months to 2yrs battle with NEPA (sorry PHCN)? It's just not worth it as a tenant

U are so senseless.... Ur brain needs to be formatted... No iota of sense in all this rubbish u typed up there

1 Like

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by seguno2: 12:11am On Mar 30, 2018
prospero5:
so enlightening!

the height of cheating and corruption in this country is so alarming.

I thought that cheating and corruption stopped since 2015 when we changed from the top?
Is that not what happened
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by legalwealth(m): 12:16am On Mar 30, 2018
Rotentina:
Let us stand up and fight for what is our right.
Prepaid meter is our right, let us fight for it to the latter.


Nice one.
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by Great4God: 2:59am On Mar 30, 2018
This is a good one, I can submit that most people are well enlightened about channels to go through when faced with some situations or some are simply not patient enough, I had a similar faceoff between my bank and FRSC double debitting of my account when I renewed my drivers licence, I was told by everyone of them that my money cannot be reversed, but I knew it was never going to be so, I explored every channel and eventually lodged a complain through the CBN channel, in no distance time,my money was paid back to me, so people should always explore these channels to get thier issues sorted out

2 Likes

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by olmoRoc: 3:17am On Mar 30, 2018
Congrats for triumphing over corruption. We paid 25,000 for ours when it was first introduced, and after some months, some thieves from the distribution company came asking when was the last time it was recharged, claiming it should be recharged monthly. If people stopped paying those bills, they'll be forced to dish out the prepaid meters.

1 Like

Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by dfrost: 3:43am On Mar 30, 2018
The only challenge I have currently is that my neighbour I share meter with its complacent about taking matters with PHCN. From 6,000 to 12,400 and he's not bothered.

I'm surely taking the case up myself.
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by ikorodureporta: 6:04am On Mar 30, 2018
Me i need advise on how to deal with telco wey dey deduct my money illegally
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by nellibaba(m): 6:13am On Mar 30, 2018
Very enlightening post.

Thanks for this.

One question: How were you managing the outrageous N24k monthly bills before the prepaid meter was installed? Were you paying?
Re: How A Customer Stood His Ground Against Outrageous NEPA Bill. by peacettw: 6:32am On Mar 30, 2018
Same thing happened to us. Our power supply was nothing to write home about for months and to worsen matters, some hoodlums raided our transformers and stole the cables. Again, our transformer was load shedded much more than others. It was all pretty frustrating. My hubby didn't want to rustle anyone's feathers but at that point I couldn't care less.

Called first but on getting a few condescending replies, wrote to NERC in Abuja. The rest they say is history.

The cables of the 2 transformers in my street that was stolen was replaced for free in less than a week. The power supply also improved remarkably to almost 4 days uninterrupted light, something I have never seen in my lifetime. Of course they corrected the load shedding anomaly. The network manager was instructed from powers above to apologise to me for causing me grief. Please note that at no point did I visit anyone in any office. All I did was call and send emails.

Although the power supply has dropped, we still enjoy at least 15 to 18 hours power supply daily. My quality of life has improved remarkably too. The condescending replies stopped. I was no longer seen as an irritant. All future inquiries was answered respectfully and with a yes Ma at the end. Any missed calls returned.

Told a few of my colleagues about this and their issues were resolved remarkably too. In this country, we are truly the ones that limit ourselves.

1 Like

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