Regardless of industry, a leader’s role often involves managing the flow of information between team members, departments and other company stakeholders. That’s why it’s critical for all professionals to practice good communication habits and ensure that all involved parties are receiving messages loud and clear.

But even the best of us sometimes slip up and don’t communicate as well as we could. We interrupt others during meetings; we send typo-riddled emails from our smartphones; we get defensive and react instead of truly listening and processing the words we hear.

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