Job Title: Customer Care Officer

Location: Ibadan, Oyo
Specialization: Customer Care

Job Description
Managing the day to day running of IBEDC's Customer Contact Centre and ensuring customer satisfaction through delivery of efficient and consistent customer services
Responsibilities
Assists in the implementation of IBEDC's customer service policies and strategy
Responds to customer inquiries, requests and complaints
Creates and manages customer log - database to monitor and track all customer issues and resolution
Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
Executes the day-to-day operations of the unit and oversees call centre operations
Qualifications and Requirements
Good understanding of Electricity Distribution Business and the Power Sector in general
Knowledge of Utility Industries
Click Here to Get Details: https://naijvoice..com.ng/2018/05/customer-care-officer-at-ibadan.html

Applied.