VACANCY! VACANCY! VACANCY!

A TRAVEL COMPANY IS RECRUITING FOR THE FOLLOWING POSITIONS IN ABUJA

INTERESTED CANDIDATES SHOULD FORWARD THEIR RESUME.

DEADLINE FOR SUBMISSION IS 4TH OF JUNE 2018.



A MARKETING EXECUTIVE

In this role, you will support the development and execution of profitable and effective customer engagement and multi-channel marketing activities that will drive customer acquisition, retention and cross-sell efforts in order to achieve commercial targets.

S/N RESPONSIBILITIES
1 A good knowledge in market segmentation, targeting, and positioning is required
2 Develop marketing plans, including market analysis, marketing strategies, planning
3 Develop advertising strategy, and media planning for the company and the various divisions
4 Develop various advertising material, and collateral material
5 Insure corporate identity is properly maintained across the company and various divisions, and make sure all guidelines are well implemented
6 Responsible for company PR, events, exhibitions and sponsorships
7 Responsible for all marketing programs at the corporate level: loyalty programs, incentives programs, acquisition programs and others
8 Develop, update and manage corporate website, and conduct online marketing activities to generate traffic
9 Develop joint marketing programs and activities with partners and suppliers
10 Conduct customer and market research, and analyze output to generate findings
11 Monitor and review all marketing activities, and assess all the results achieved
12 Promoting and marketing the business
13 Dealing with customer queries and complaints
14 Providing advice about visas or passports
15 Selling holidays and insurance
16 Meeting profit or sales targets
17 Preparing promotional materials and displays.
18 Supporting the execution of marketing plans and activities via various online and offline channels.
19 Maintaining good relationships with suppliers and agencies at all times
20 Ongoing measurement of all marketing budget spend to ensure it is in track of allocated budget for financial year and meets objectives whilst generating ROI
21 Following all procurement and finance policies and procedures to ensure the region is compliant with company requirements
22 Submitting and coordinating delivery of marketing assets, ensuring all approvals are obtained by the Operations Head






QUALIFICATION
1 Excellent written and spoken communication skills
2 Proven ability to develop, maintain and foster effective working relationships with all levels of company management, alliance partners and vendors.
3 Commercially aware
4 Good interpersonal skills
5 Numerical ability
6 Minimum 2 years Marketing Experience
7 Marketing work experience, preferably from the Travel / Banking industry
8 Business-related credentials





B. RESERVATION AND TICKETING


In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person.
Satisfaction and achieve budget revenue targets.

S/N RESPONSIBILITIES

1 Makes and confirms reservations for passengers
2 Arranging reservations and routings for passengers
3 Utilizing the Amadeus system to make the bookings for passengers and effectively communicating fares,
Policies and procedures to passengers by providing accurate information
4 Issuing tickets and quoting correct fares to passengers
5 Advise of changes in flight plan or to cancel passenger reservations
6 Record and process reservations made by phone/e-mail; action telex messages and authorities.
7 Handle helpdesk-assist/online travel with seat confirmations: upgrade/downgrade proposals
8 Plans route and computes ticket cost, using schedules, rate books and computer
9 Answer inquires made by clients

QUALIFICATION
1 Completion of the IATA Amadeus Certificate is an advantage.
2 certified 3 years working experience as a Ticket Agent
3 Excellent communication skills
4 Fluent (written and spoken) in English and Hausa
5 Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis
6 Knowledge of fare construction and ticketing
7 Ability to work under pressure with minimal supervision in a high-pressure environment.










C CUSTOMER CARE


S/N RESPONSIBILITIES

1 Open and maintain customer accounts by recording account information
2 Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
3 Maintain financial accounts by processing customer adjustments
4 Recommend potential products or services to management by collecting customer information and analyzing customer needs
5 Prepare product or service reports by collecting and analyzing customer information
6 Contribute to team effort by accomplishing related results as needed
7 Manage large amounts of incoming calls
8 Generate sales leads
9 Identify and assess customers’ needs to achieve satisfaction
10 Build sustainable relationships of trust through open and interactive communication
11 Provide accurate, valid and complete information by using the right methods/tools
12 Meet personal/team sales targets and call handling quotas
13 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
14 Keep records of customer interactions, process customer accounts and file documents
15 Follow communication procedures, guidelines and policies
16 Go the extra mile to engage customers
17 Resolve customer complaints via phone, email, or social media
18 Use telephones to reach out to customers and verify account information
19 Greet customers warmly and ascertain problem or reason for calling
20 Cancel or upgrade accounts
21 Assist with placement of orders, refunds, or exchanges
22 Advice on company information
23 Take payment information and other pertinent information such as addresses and phone numbers
24 Answer questions about warranties or terms of sale
25 Act as the company gatekeeper
26 Attempt to persuade customer to reconsider cancellation
27 Inform customer of deals and promotions
28 Sell products and services
29 Utilize computer technology to handle high call volumes
30 Work with customer service manager to ensure proper customer service is being delivered
31 Close out or open call records
32 Compile reports on overall customer satisfaction
33 Handle changes in policies or renewals
QUALIFICATION
1 Proven customer support experience
2 Track record of over-achieving quota
3 Strong phone contact handling skills and active listening
4 Familiar with CRM systems and practices
5 Customer orientation and ability to adapt/respond to different types of characters
6 Excellent communication and presentation skills
7 Ability to multi-task, prioritize and manage time effectively









D .VISA PERSONNEL

JOB DESCRIPTION CURRENTLY UNAVAILABLE




H.CUSTOMER CARE
S/N RESPONSIBILITIES
1 Open and maintain customer accounts by recording account information
2 Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
3 Maintain financial accounts by processing customer adjustments
4 Recommend potential products or services to management by collecting customer information and analyzing customer needs
5 Prepare product or service reports by collecting and analyzing customer information
6 Contribute to team effort by accomplishing related results as needed
7 Manage large amounts of incoming calls
8 Generate sales leads
9 Identify and assess customers’ needs to achieve satisfaction
10 Build sustainable relationships of trust through open and interactive communication
11 Provide accurate, valid and complete information by using the right methods/tools
12 Meet personal/team sales targets and call handling quotas
13 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
14 Keep records of customer interactions, process customer accounts and file documents
15 Follow communication procedures, guidelines and policies
16 Go the extra mile to engage customers
17 Resolve customer complaints via phone, email, or social media
18 Use telephones to reach out to customers and verify account information
19 Greet customers warmly and ascertain problem or reason for calling
20 Cancel or upgrade accounts
21 Assist with placement of orders, refunds, or exchanges
22 Advice on company information
23 Take payment information and other pertinent information such as addresses and phone numbers
24 Answer questions about warranties or terms of sale
25 Act as the company gatekeeper
26 Attempt to persuade customer to reconsider cancellation
27 Inform customer of deals and promotions
28 Sell products and services
29 Utilize computer technology to handle high call volumes
30 Work with customer service manager to ensure proper customer service is being delivered
31 Close out or open call records
32 Compile reports on overall customer satisfaction
33 Handle changes in policies or renewals

QUALIFICATION
1 Proven customer support experience
2 Track record of over-achieving quota
3 Strong phone contact handling skills and active listening
4 Familiar with CRM systems and practices
5 Customer orientation and ability to adapt/respond to different types of characters
6 Excellent communication and presentation skills
7 Ability to multi-task, prioritize and manage time effectively
8 Customer Service
9 Product Knowledge
10 Quality Focus
11 Market Knowledge
12 Documentation Skills
13 Listening Skills
14 Phone Skills
15 Resolving Conflict
16 Patience
17 Negotiation
18 Positive Attitude
19 Attention to Detail
20 People Oriented
21 Analysis
22 Problem Solving
23 Organizational Skills
24 Adaptability
25 Ability to Work under Pressure
26 Computer Skills




KINDLY APPLY ONLY IF YOU HAVE EXPERIENCE PLEASE.


SEND YOUR COVER LETTERS AND CV ONLY TO


info@levitikalgroup.com


ALL APPLICANTS APPLYING MUST BE BETWEEN THE AGES OF 24-35

Interested and qualified applicants should send their CV to: info@levitikalgroup.com with the SUBJECT OF THE MAIL INDICATING POSITION applied for. ALL APPLICANTS MUST RESIDE IN ABUJA