Unlike other networks that have agents you can speak to online and have your issues addressed, Airtel Nigeria does not have such options. Instead they will ask you to contact them on facebook or twitter. Other networks use same option. But while others are very fast and instant, Airtel Nigeria is very very unresponsive.
I reported an Issue to their facebook messenger and it's almost 24 hours without any attention.
I checked comments on their facebook wall and it's full of complaints about customer care services.
I know they are trying to save costs, but this is too much a saving; it is even loss making to them.
Sit up guys. No time.

What's ur experience?

I've been with the Airtel network since 2010 when it was morphing from Zain to Airtel. There have been days when I have had to complain and other times I have reasons to be very happy. Like they say, "we won't lie and say it will never rain. But when it does, we will be there with our red umbrella". They got me covered to be honest. Recently, there have been network issues, but eventually they got sorted. This is my personal experience and I have no reason to leave at the moment.

holybabayo:
Unlike other networks that have agents you can speak to online and have your issues addressed, Airtel Nigeria does not have such options. Instead they will ask you to contact them on facebook or twitter. Other networks use same option. But while others are very fast and instant, Airtel Nigeria is very very unresponsive.
I reported an Issue to their facebook messenger and it's almost 24 hours without any attention.
I checked comments on their facebook wall and it's full of complaints about customer care services.
I know they are trying to save costs, but this is too much a saving; it is even loss making to them.
Sit up guys. No time.

What's ur experience?

There's a thread on airtel care... Go get their care centre number there... I believe u dial 3-6-9...something like that (they are hiding it... nonsense people!