URGENT VACANCY
LORACHE CONSULTING
JOB POSITION: CALL CENTRE EXECUTIVE
Our Client an Internet Service Provider (ISP) Conglomerate is searching for a Call Centre Executive
An active and vibrant individual with good communication skill and exceptional unique attributes

DELIVERABLES
 Ensure high level of Customer centric attitude to provide resolution to customer concerns
 Ensure that calls are answered within defined threshold of 20 seconds
 Handle Customers compliant, request and queries via inbound calls
 Emphasis on first level trouble shooting and concern redressal
 Maintain and build lasting customer relationships by ensuring concern attended are resolved
 Build customers’ interest in products and services for all queries been attended
 Validate customers’ contact details and share update require with supervisor
 Ensure relevant communication, records and data are updated and recorded
 Identifies and escalate situations requiring urgent attention to appropriate department
 Prepare daily activities reports and share with TL / Supervisor and HOD

REQUIREMENT
• Computer knowledge
• Internet and Tech savvy
• Customer query resolving skills
• Sales Acumen
• Customer focus
• Excel knowledge(MUST
• Language Speaking:
-Hausa, Igbo, Yoruba and English
Qualification: Relevant Company Experience Preferred, Graduate / Post Graduate
Experience: 1-3years

Qualified & Interested Candidate should forward their CV to : jobs@lorachegroup.com ,using the position applied for as subject of the mail