Hello House.

Please assist. I am currently on my 5th Explora decoder.. Yes, 5th one!

Each time, the HDMI port on the decoder just stops working. Every other thing is fine and pictures can be displayed from the VGA port.

The first time it happened, I had 2 decoders linked together and both of them got affected. Not only that it damaged the HDMI ports on the TV's as well and the LNB. I had the decoders swapped and got a SMART LNB and the same exact thing occurred however the LNB survived.

The decoders got changed again but this time, we had to change most of the RF cables in the house, Change all the HDMI cables and the TV's and got a Surge Protector for one of the TV's.

Guess what? The issue still happened again only that it affected only the decoder without the Surge Protector. The decoder got changed and we included a surge protector. However, the issue just reoccurred!

I am really confused as to what the issue can be.

Both Decoders are connected to UPS's which are connected to Central Servo Stabilizers.

Kindly assist house.

Thanks.

I think this is the result of a lightning strike, make sure your house and all your appliances are properly earthed

1. Family plugging and unplugging cables too often and damaging them.
2. Wrong house wiring. Have electrician check that the live is live, neutral is neutral and earth is earth. Especially if TV and decoder use different power sockets. Maybe neutral on one is earth on the other.
3. Poor quality hdmi cables.

Thank you.

Is rather strange as the house is earthed and all devices get power from Central Servo Stabilizers.

The TV and the decoder actually get power from one source which is a Power adapter with a Surge Protector which is also connected to a UPS.

Could it be the Power pack of the Decoder?

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