Recently, in order to further strategies and strengthen the structural modification to expand control of the Nigeria telecoms market; MTN Nigeria has decided to Partner with NOKIA Nigeria, with introduction of Customer Experience Management (CEM) Software System to enhance customer experience.
The partnership with Nokia was aimed at creating and sustaining customer value, as this tactic move will not only enhance customer experience and effectively manage consumers’ challenges but also a better way to serve them.

The Business Intelligent, always have a measure in place to make your customers experience better services and less complaints
https://www.enterprations.com/index.php/2018/07/24/business-intelligence-in-1-minute-mtn-partners-nokia-a-strategy-for-customers-satisfaction/