Effective Customer Service Training – Increasing Loyal Customer & Sales
Course Overview

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Learning Objectives

Demonstrate a customer service approach
Understand how your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service

Cost: ₦65,000.00 ()
Location: AER LTD,

Event Date: August 20 - 21, 2018 Event Period: 9:00 AM - 5:00 PM