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Gtbank Non-challant Attitude In Treating Customer's Request - Business - Nairaland

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Gtbank Non-challant Attitude In Treating Customer's Request by gilbert4real: 6:21am On Aug 23, 2018
On Fri, Aug 10, 2018 at 17:41, Card Services
<cardservices@gtbank.com> wrote:

Dear Ma,

We apologize for the inconvenience this may have caused you.

Please be informed that your WEB dispense error complaint has been escalated to the appropriate unit to dispute in 5-8 working days.


Please bear with us.

Kind regards

Felix Osuigboleku
Channels-Contact Center

New Centralized Processing Center, Elegushi-Lekki Epe Expressway, Lagos
Web: www.gtbank.com


I had dispense error on gtbank platform and was told 5-8 working days (� )

On 17th ,I complained again and was told it's been logged again and should wait till end of the month. There is an issue here. Which means customer request is not been treated. Dispense error on GTPAY taking �

[b]21 DAYS FOR REVERSAL

Thank you for contacting Guaranty Trust Bank Plc.

Please be informed that the claim has been logged against the acquirer and this should be credited on or before 31/8/2018

We empathize with you on any inconveniences this may cause, and appreciate your patience while we work to resolve this.

Thank you for your continued patronage.

Precious Oyedeji
Card Risk, Digital Sales | Card Solutions

Guaranty Trust Bank PLC
Centralized Processing Center, Lekki, Lagos
Tel: +23414480029 | Mobile: 07059293420
Web: www.gtbank.com



How long will dispense error on other bank terminal take?
Re: Gtbank Non-challant Attitude In Treating Customer's Request by GogetterMD(m): 6:49am On Aug 23, 2018
My brother, I have never experienced this kind of thing with banking before as GTBank has treated me in the last 4 weeks. POS failed transaction, for one whole month its been that exact same narrative they have been giving me. A robot generated response to messages
Re: Gtbank Non-challant Attitude In Treating Customer's Request by switsoda(m): 7:14am On Aug 23, 2018
GogetterMD:
My brother, I have never experienced this kind of thing with banking before as GTBank has treated me in the last 4 weeks. POS failed transaction, for one whole month its been that exact same narrative they have been giving me. A robot generated response to messages

Eeeeeya, bro I dont work with GTB but can you send me an email. I can assist you to get your failed POS transaction money back.
Re: Gtbank Non-challant Attitude In Treating Customer's Request by gilbert4real: 9:16am On Aug 23, 2018
GogetterMD:
My brother, I have never experienced this kind of thing with banking before as GTBank has treated me in the last 4 weeks. POS failed transaction, for one whole month its been that exact same narrative they have been giving me. A robot generated response to messages

Hmmmmmm. Yeah. And mine they keep telling me it has been logged and I went to their care online. Nothing ooo. No care. Transaction since 10/08/2018 on same GTPAY

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