Bosworth Marketing Consulting is a ‘through the line’ marketing agency, with core business being events management and experiential marketing. Our staff structure is a small core unit of permanent staff supplemented by first-rate consultants and a large database of tried and tested contract staff. We work closely as a team with our clients to implement according to their specifications. In delivering best in class services, we utilize the latest technology available on the world market and regularly attend various trade & marketing events worldwide. This is part of our commitment to provide a truly world class service

Job Title
We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

Responsibilities
• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Encourage revenue growth by inspiring clients to purchase accessories and additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship

Skills
• Bachelor’s Degree in Business or a related field required
• 2+ years’ experience in customer service role
• Proven ability to utilize MS Office Suite with proficiency in PowerPoint is required
• Must demonstrate ability to meet deadlines
• Strong communication skills required

If you are female with flair for client communication and understand consumer behavior, we’d like to meet you. Kindly forward your CV and cover letter to frances.ofili@bosworthmc.com or hr@bosworthmc.com