Client Service Manager
Teclab Management Services Limited
Teclab Management Services Limited is a specialist consulting firm dedicated to human resource services and management. We consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training.

Planning and organizing the fulfillment of client orders to ensure timely delivery.
Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele.
Provide detailed explanations of product / service features to clients to aid their decisions on product choice to identify their preferences and facilitate the process to meet their needs and expectations.
Assist in resolving clients’ issues / problems by listening to complaints and proffering solutions effective for satisfactory resolution.
Supervise company employees to ensure they comply with set client service standards in carrying out job duties.
Prepare and manage budgets to achieve set targets and objectives.
Proffer recommendations to clients and aid them in selecting suitable products / services that best meets their requirement.
Maintain excellent customer service and ensure the customer service team adhere to acceptable standards for client service.
Contact clients to ensure they are satisfied with received products and services.
Designate work territories to client services staff and establish strategies necessary for achieving set targets.
Provide clients with regular update and periodic statements to keep them abreast on changes in trends.
Assess products/services to ensure they are up to the specification set by clients.
Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base.
Keep ahead of industry’s developments and apply best practices to areas of improvement.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Adhere to and manage the approved budget.
Maintain an orderly workflow according to priorities.
Ensure all set targets are achieved.
General Requirements

First Degree in Business Administration or related field preferred and relevant certifications will be an added advantage
Minimum of 5 - 8 years experience must have spent 1 - 3 years in a similar role.

Minimum Education: B.Sc/B.A
Experience: 5-7 year(s)
Location: Lagos
Salary: Negotiable
Job Type: Permanent
Apply at https://www.enabledjobs.com/job/780/client-service-manager-1